A leading recruitment agency is seeking a Complaints Investigator to manage customer cases within a financial services remediation programme. The role involves end-to-end investigation, reviewing records, and drafting compliant responses. Candidates should have experience in financial services remediation and be able to make evidence-based decisions. This is a hybrid position, working 2 days a week onsite in Newcastle. A competitive rate of up to £300 per day is offered for this 6-month contract.
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