Senior Customer Service Advisor
Location: Castle Donington
Job Type: Full-time, Permanent
Salary: Competitive
Our client, a specialist vehicle company, is seeking an experienced Senior Customer Service Advisor to join their team. This is a key role within the service department, where you will take the lead in supporting customers, coordinating with mobile engineers, and ensuring smooth day-to-day operations using the SAP system.
The Role
Be the first point of contact for customers, handling enquiries, logging jobs, and providing effective follow-ups.
Coordinate daily workloads for mobile engineers, ensuring parts and technical support are readily available.
Manage stock control, including booking deliveries, dispatching parcels, and handling returns.
Prepare customer estimates, follow up service visits, and manage warranty returns.
Support contract maintenance planning and maintain accurate records.
Step in for Regional Service Managers when required during absences.What Were Looking For
Strong customer service and problem-solving skills.
Experience in coordinating teams and managing workloads.
Proficiency with SAP or similar systems and excellent organisational skills.
Experience in the parts department or stock control within the automotive industry is highly desirable.
A proactive, hands-on approach with attention to detail.What's in It for You?
A competitive salary package.
Training opportunities, including first-aid and forklift operation if required.
A supportive, fast-paced working environment with opportunities to contribute to the companies success.If you're ready to lead from the front and ensure the smooth operation of a busy service department, we want to hear from you
Thank you for your application. Due to the volume of applications we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.
INDKA