Overview
Service Manager role at Vertu Motors plc, based at Vertu BMW Motorad Sunderland. We are one of the UK's largest Motor Retailers and are looking for a Service Manager to join our team at the Vertu BMW Motorad & Ducatti dealership in Sunderland. The role offers a basic salary between £40,000 and £50,000 per year, plus bonus and a range of company benefits.
Responsibilities
* Monitor and control costs in line with the business plan, while maintaining quality standards and customer service.
* Ensure accurate collection and recording of customer data in line with Group standards.
* Ensure that the manufacturers standards are adhered to at all times.
* Maintain a safe working environment at all times.
* Monitor colleague performance.
* Train and coach colleagues to support their success.
* Implement and maintain effective processes to achieve high levels of customer satisfaction, exceeding manufacturer national averages where possible.
Qualifications and experience
You will be able to demonstrate a successful track record within the role, ideally with Franchise experience in the Motor Industry. You should be able to validate your ability to generate impressive results by increasing performance, profitability and operating efficiency. Strong leadership and people management skills are required as your primary focus is to lead your team to deliver their business objectives. You should be able to demonstrate your ability to drive the business forward and maximise customer satisfaction while motivating and managing the entire team. You should share the company values and possess strong leadership, communication and organisational skills.
Benefits
* 25 days holiday rising with length of service plus bank holidays
* Access to online rewards platform with cash back and discounts
* Preferential Service Rates
* Colleague Purchase Scheme
* Share Incentive Scheme
* Pension
* Enhanced Maternity & Paternity
Additional information
If your application is successful we will need to complete employment checks prior to starting. These may include verification of recent employment, address and credit history. We may also conduct a criminal record check and a driving license check.
#J-18808-Ljbffr