At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
More about your role
We have an exciting opportunity in our Customer Accounts Team for you to play a key role in the delivery of an efficient, target driven and performance focused service.
You will have the confidence and communication skills needed to deal with income recovery and debt related issues and be able to effectively maximise income for our customers and the business. You will be able to proactively and decisively identify customers who fall behind with their rent and other charges and provide advice and assistance to customers to support them in maintaining their tenancies.
The role will be mainly based around the East Midlands
The essential criteria for this role is listed below.
* previous debt collection knowledge
* good time management
* previous telephony
For more information please download our job profile available on our website.
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More about you
To be considered for this role, it is essential that you have in depth specialist knowledge of debt enforcement. This includes income recovery, court procedures and enforcement action. You will also require a comprehensive understanding of the Universal Credit, Housing Benefit and other Welfare Benefits system.
We need you to have excellent communication skills and a confident and firm polite manner. In line with the challenging nature of this role you will need to ensure that all communication between customers, Debt Resolution Managers, peers and external agencies are effective and you are able to provide new and imaginative approaches to challenges.
This role will also require you to have a flexible attitude and commitment to continuous improvement is essential. Ideal candidates will have previous Housing and income recovery experience coupled with being a confident I.T. user. Experience of using the Northgate (NEC) housing system would be an advantage.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
* Competitive salary, with a salary review yearly
* Pension with matched contributions up to 7%
* Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
* Cashback plan for healthcare costs up to 500 saving per year
* A bonus scheme for all colleagues at 2%
* Training and development
* Extra perks including huge discounts and offers from shops, cinemas and much more
What's next?
If you meet the criteria and are ready to make the next step in your ca