Purpose
In RSSL we work together as a specialist scientific consultancy providing analysis, consultancy, product development and training to the global food, drink, pharmaceutical and healthcare industries.
Primary Accountabilities / Responsibilities
Client Engagement & Account Management
* Respond to inbound leads, qualify opportunities and convert them into sales.
* Build long‑term, trust‑based relationships with clients through a consultative approach.
* Identify client challenges, regulatory requirements and skill gaps, proposing tailored training and consultancy solutions.
* Serve as the primary point of contact for new customers, ensuring service excellence, high customer satisfaction and repeat business.
* Keep the CRM system current and precise to enable reliable forecasting, effective pipeline management and alignment across sales and marketing.
Consultative Sales & Solution Design
* Collaborate with subject matter experts to scope and design bespoke training and consultancy offerings.
* Deliver compelling presentations, proposals and solution demonstrations.
* Negotiate contracts and close deals in line with company goals.
Market & Industry Insight
* Maintain up‑to‑date knowledge of industry trends, regulatory frameworks and client challenges.
* Provide feedback to internal teams on evolving client needs and competitive activity.
Business Development
* Research, identify and engage with new pharmaceutical and biotech clients.
* Drive proactive outreach campaigns to expand market presence and generate new opportunities.
* Develop strategic key account plans to achieve sales growth targets.
* Review and attend suitable events and conferences to promote RSSL training and consultancy services.
* Work closely with the Commercial Life Sciences team of RSSL, developing and executing a strategy for cross‑functional sales.
QEHS
* Work to the highest safety and quality standards, ensuring that relevant risk assessments and SOPs are followed on‑ and off‑site.
* Assist in completing assigned quality actions in a timely manner.
* Help maintain a clean, tidy, and safe working environment.
* Assist in ensuring compliance with the sales and marketing requirements of relevant approvers and regulators, such as IRCA and RSC.
Knowledge, Skills, Experience and Language Requirements
* Proven track record in consultative or solution‑based sales, ideally in professional services, training, consultancy or the pharmaceutical industry.
* Strong understanding of the pharmaceutical and life sciences sector, including regulatory and compliance requirements.
* Exceptional communication, listening and presentation skills.
* Demonstrated ability to manage a sales pipeline from prospecting through to closing.
* Comfortable engaging with senior stakeholders and decision‑makers.
* Self‑motivated, target‑driven and able to work independently while collaborating across teams.
* Educated to a degree or PhD in a relevant scientific discipline or equivalent laboratory experience.
* Formal sales training or certifications (e.g., consultative/solution selling methodologies) is an advantage.
* Good knowledge of pharma quality and accreditation systems (GMP/UKAS/IRCA/RSC).
* Strong verbal and written communication skills in English, with the ability to network with external clients and internal teams.
* Meticulous attention to detail, well organised and strong team‑working ethos; able to organise own work to maximise output.
* Ability to deliver projects/work within tight timescales.
* Technical credibility to develop good working relationships with internal and external clients.
* Project management and planning skills, able to manage project teams and lead resourcing allocation.
* Computer literate in standard MS Office applications.
* Extended experience in relevant area.
* Experience working for or with a training organisation.
* Good knowledge of sales process and methodology.
* Experience managing and reporting on data within a sales CRM (e.g., Salesforce or equivalent).
* English fluency (written and spoken).
More About This Role
* Opportunities to learn and develop.
* Performance‑Related Bonus scheme.
* Contributory pension (between 8% to 11% employer contribution).
* Life assurance.
* Private medical (self).
* 27 days holiday allowance (possibility to buy 5 extra days) plus bank holidays.
* Employee Assistance Programme (EAP).
* A flexible benefits programme (gym discounts, private health insurance, restaurant discounts, etc.).
* No relocation support available.
Business Unit Summary
Reading Scientific Services Ltd (RSSL) is a cutting‑edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team is committed to transforming lives through science, innovation and collaboration.
Equal Opportunity
RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular Commercial - RSSL Science & Engineering
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