TUI
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as a Senior Retail Manager at our Kinnaird Superstore, you’ll lead a large team to become destination experts, recommending and selling holidays, cruises, UK breaks, and additional products while delivering exceptional sales and service results. You’ll prioritize customer satisfaction by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our commitment to providing exceptional customer service and flexibility, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings.
About Our Offer
- TUI offers more than just a competitive salary
- Be rewarded for exceeding targets with our commission and discretionary bonus schemes
- Enjoy holiday benefits, discounts, special offers, and the option to purchase additional TUI time off
- Access our Health and Wellbeing programs across key areas – Financial, Health, Social, Community, and Career
- Investment in your development and career progression
- Pension scheme and life assurance
About the Job
- Lead by example, role model company values, and inspire your team while embracing change
- Support and develop your team to proactively resolve questions or complaints; take ownership when needed
- Drive footfall and customer retention through strategic planning and commercial opportunities
- Utilize various systems to enhance performance and improve the digital journey for customers
- Inspire your team to exceed sales and service goals, often called ‘Smashing your Targets’
- Recruit, develop, and retain talent, maintaining high engagement and low attrition.
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