About POPS
POPS is a Charity set up to support the loved ones of those in prison and on community sentence. The Charity was founded by prisoners’ families in 1988, we currently provide Family Support services in 16 prisons across Northwest England, Bristol, Leicester, Yorkshire and Staffordshire. POPS is contracted by Serco to deliver the family & relationship support service at HMP Dovegate. POPS values diversity and welcomes applications from people from diverse backgrounds, including disabled and Black, Asian and Minority Ethnic candidates.
Purpose of the Post
The purpose of the post is to manage POPS’ Family Services Contract at HMP Dovegate. The post holder will work directly in partnership with the prison’s senior leadership team at HMP Dovegate, to implement and develop their Children and Families strategy.
Accountability
POPS’ Operations Manager
Main Tasks
* Ensure compliant delivery of POPS’ Family Service at HMP Dovegate in line with agreed service specification
* Ensure contractual KPI’s and POPS’ quality standards are met and maintained
* Serve as the single point of contact (SPOC) for the establishment in respect of POPS’ family services at HMP Dovegate
* Manage and develop POPS staff, based at the establishment
* Produce staff rotas and arrange appropriate cover for staff absence e.g. annual leave and sickness absence
* Record and collate performance data and produce monthly and quarterly reports to meet the prison and POPS’ deadlines
* Ensure POPS’ electronic case management system is maintained and updated by staff in accordance with the contractual requirements
* Engage and maintain positive relationships with a range of agencies and stakeholders with the custodial environment and the community, e.g. Probation staff, DWP to ensure support needs of prisoners and their families can be met
* Attend a range of meetings both within the establishment and externally to maintain robust delivery and development of POPS’ Family support service
* Plan and facilitate regular family forum meetings at the establishment
* Plan and ensure delivery of regular Family Day events as stipulated in POPS’ contract with HMP Dovegate
* Cover other areas of POPS’ service delivery if required
* Comply with POPS and Prison policies and procedures
* Undertake mandatory training and additional CPD activities when required
* Work flexibly including weekends and bank holidays when required
* Carry out additional relevant tasks as assigned by line manager
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