Welcome to First Fence - where security meets innovation!
As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.
Salary: Competitive
Hours: 45 hours per week, Monday-Friday
Base Location: Swadlincote, Derbyshire, DE11 8ED
Why First Fence?
* Same-day delivery across the UK
* Six strategic locations, including our National Distribution Centre
* Extraordinary growth since 2010
* Industry innovators setting new standards
Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future.
Position
We are seeking a highly capable and driven Operations Director to lead and improve our operational performance across depots, and service delivery. This is a senior leadership role with full accountability for operational standards, efficiency, and customer service. This is currently an 8 multi-site operation.
The successful candidate will bring structure, discipline, and clarity to operations, ensuring processes are followed, teams are developed, and performance is consistently delivered.
Key Responsibilities
* Lead and oversee day-to-day operations across depots, delivering a high level of customer services
* Set clear operational standards and ensure consistent execution across the business
* Drive improvements in service levels, stock control, cost efficiency, and compliance
* Own and deliver operational KPIs, dashboards, and performance reviews
* Identify inefficiencies and implement practical, sustainable process improvements, orchestrate and develop SOPS
* Lead, develop, and hold senior operational managers accountable for delivery. Lead, coach and manage a high-performance team, ensuring talent is developed, supported and retained.
* Work closely with Sales, Finance, and Procurement to align operational and commercial goals
* Manage supplier performance and operational risk
* Support strategic growth initiatives while maintaining operational control
* Ensure health & safety, compliance, and company policies are adhered to at all times
* Transport Strategy, ensuring that routing and fleet management are adhered to and optimised for cost-effectiveness and 100% regulatory compliance.
Requirements
* Proven experience as a Operations Director with a strong background in multi-site operations, logistics, warehousing.
* Demonstrable experience improving service levels and operational performance
* Comfortable managing underperformance and driving accountability
* Data-driven, with strong experience using KPIs and performance dashboards
* Commercially aware, with experience balancing cost control and service delivery
* Strong leadership and people development skills
* Pragmatic, hands-on, and able to simplify complex operations
* Cross-function advocacy, you will represent the voice of the operations ensuring that manufacturing, sales and operations align.
* Continuous Audit and refinement
Other Information
Join Us for a Career Beyond Ordinary! Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job we're offering a lifestyle!
* Cycle to Work Scheme
* Discounts and Cash Back Benefits Platform
* Holistic Wellbeing Platform24/7 Employee Assist Programme
* 33 Days Annual Leave (inclusive of Bank Holidays)
* Employee Product Discounts
* Recognition Rewards
Ready for a career that cares about YOU? Apply now and let's redefine success together!
At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.
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