TSB Bank Birmingham, England, United Kingdom
Power of Attorney Consultant
Function: Customer Support
Contract Type: 12 Month Fixed Term Contract
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits
Location: Flexible across key office sites – Hybrid working
Closing Date: 30 January 2026
How You’ll Make a Difference
As a Power of Attorney Consultant, you’ll play a key role in delivering accurate, compliant support that keeps our customers and processes running smoothly. From resolving enquiries to supporting projects and continuous improvement, you’ll bring attention to detail, sound judgement, and a commitment to doing things right. Your ability to communicate clearly, build strong relationships, and adapt to change will help us provide exceptional service and meet regulatory standards every time.
What You’ll Bring
* Strong attention to detail and accuracy.
* Strong communication and relationship-building skills.
* Ability to problem-solve and use sound judgement.
* Strong customer focus and adaptability.
* Teamwork with a continuous improvement mindset.
What We Offer In Return
* Hybrid and flexible working arrangements to support a healthy work/life balance.
* An attractive reward and benefits package through myTSB, giving you more of what matters to you.
* A diverse, energising, and collaborative working environment.
* A career that’s enriching and full of opportunities.
Selection process
You Will Have a Structured, Competency-based Interview With The Hiring Manager Plus Another Member Of The Team. Here Are Some Of The Questions You’ll Be Asked At Interview
* What motivates and energises you?
* If a situation occurred where you were trying hard to do your best at work but a customer was still not happy with your service, and was getting angry and upset, how would you respond?
* Describe a time when you gained the trust of a customer or colleague?
* Describe how your career / life has been impacted by exposure to diverse people, places or experiences.
Inclusion matters at TSB
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.
Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you.
TSB is a Disability Confident Leader. If you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
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