Overview
The Newbury Three Store is a modern and inviting retail space, offering the latest smartphones, accessories, and mobile services. Friendly and knowledgeable staff provide expert assistance, located in the bustling town center of Newbury, close to shopping and local amenities. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Hours: 16 hours across 3-4 days per week, including weekends on a rotation basis
Role: Retail Customer Advisor at Three UK, focusing on understanding and meeting each customer's unique needs and delivering exceptional service while contributing to sales targets as a team.
Why VodafoneThree
Join us and you’ll be at the heart of change. We’re investing in sustainable growth and building a connected nation. We’re committed to an inclusive culture where everyone’s perspectives are welcomed and respected.
Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
We are looking for individuals who want to wow customers by demonstrating how technology can transform everyday moments.
Key qualities include:
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required—ambition and the drive to learn matter most.
Benefits
* A free staff handset + unlimited sim card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
* Tastecard membership
* Money to spend with Uber
* Access to discounts across thousands of retailers, activities, gyms, and health clubs with Perks at Work
* Opportunity to win ‘Three Celebrates’ monthly and annual awards
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. If you require reasonable adjustments or have an accessibility request during recruitment, please contact your recruiter or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, rely on your own knowledge and experiences to show your personality, creativity, and abilities. We are looking for authenticity and look forward to getting to know the real you.
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