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At Hidden Hearing, the Clinic Coordinator (known internally as Branch Coordinator) provides exceptional customer service and a welcoming environment for all patients at our hearing centres. We are seeking a clinic coordinator on a 12-month fixed-term contract to join our Hereford Hearing Centre, working full-time Monday to Friday, 9:00 am to 5:00 pm. The salary for this role is £25,500, with opportunities to earn a quarterly bonus.
Responsibilities
* Diary Management: Efficiently optimise appointment scheduling, confirm appointments, and coordinate with colleagues for effective diary management.
* Support hearing care professionals in delivering exceptional customer care to patients in hearing centres, during day clinics, and home visits.
* Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
* Sales: Promote the Wellness program, accessories, and care plans through positive customer engagement.
* Customer Care: Prioritise premium service by engaging warmly with customers, responding promptly to calls, and building strong relationships.
* Branch Presentation: Maintain cleanliness and display literature appropriately to uphold brand standards.
We are looking for an individual who possesses the following qualities:
* A persuasive influencer with a friendly demeanour, skilled at achieving desired outcomes through positive interactions.
* Self-motivated and competitive, driven to meet and exceed targets.
* Logical and proactive, capable of navigating challenging situations with ease.
* Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
Ready to make a difference with your friendly and customer-centric approach? Join our team at Hidden Hearing.
About Hidden Hearing
We make a life-changing difference to people living with hearing loss through our exceptional colleagues.
Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care, with over 100,000 people trusting us annually for hearing tests and care. Owned by Demant, a global leader in hearing healthcare and technology, we embrace four core values: teamwork, trust, a can-do attitude, and innovation.
We employ over 650 people in the UK, including nearly 240 fully qualified Hearing Aid Dispensers. Our supportive, down-to-earth culture is often described as feeling like working with family and friends. We are proud to be the first dedicated hearing retailer recognized as a member of Investors in People for over 15 years and awarded Gold standard in 2023.
We actively encourage staff engagement and offer a competitive salary, along with a commission and bonus scheme rewarding excellent patient care. Ongoing training and development opportunities are available to help you grow and excel.
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About Audika Group
The Audika Group is the hearing care division of Demant, and one of the world's leading hearing care retailers, with over 3,500 clinics across 25 markets. Joining our team means working in an inspiring, international environment with diverse cultures and perspectives, alongside dedicated colleagues.
Who we are
Hidden Hearing is part of Audika Group, the hearing care division of Demant, with more than 5,000 hearing care experts worldwide. We combine global reach with local expertise and strong local brands. Our team includes audiologists, managers, front-desk staff, and other professionals, united by our mission to help more people hear better with personalized care.
If you're passionate about helping people and want to build a rewarding career, we would love to hear from you.
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