What we are looking for:
Farnborough Airport Limited is looking for a Customer Service Agent/Concierge to work as part of the larger Customer Services team and report into the Customer Services Manager.
About the role:
Within this role you will work as part of a team to:
* Provide excellent customer service to all passengers and crew travelling through the airport
* Accompany passengers and their luggage to lounge areas
* Ensure that the terminal and all passenger lounges are maintained to exceptional standards
* To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle
* Provide support and assistance to crew
* To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
* To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights
* To provide welcome and check-in facilities for large flights in accordance to current operating procedures
* To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)
About you: Skills, Qualifications and Experience
Essential:
* Previous experience of working in a customer facing role ideally from a five star background, airport or premium lounge setting
* Flexible in approach and able to work across a variety of shift patterns
* Full UK driving license holder
* Must be able to meet CRC security clearance requirements
* Must have right to work in the UK and live within commutable distance to Farnborough
Desirable:
* Airside driving experience
What we can offer you:
* Competitive salary
* 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
* Workplace pension scheme with enhanced employer contributions
* Life assurance
* Access to medical plan including a range of private treatments (after probation period)
* Sustainable travel scheme
* Company sick pay scheme
* Free onsite parking
* Cycle to work scheme
* Annual complimentary bike maintenance.
* Training and development opportunities
* Access to an Employee Assistance programme and helpline
* Discount on accommodation at affiliated hotel
* Discount on food/beverage at affiliated pub
* Electric vehicle scheme (after 9 months service)
* You’ll also get all kinds of other great perks, like social events and special employee offers.