We are seeking a highly experienced Senior UAT/Test Manager to lead and drive the User Acceptance Testing (UAT) phase of a large-scale Microsoft Dynamics 365 CRM implementation. This role is critical in ensuring the successful delivery of a fit-for-purpose solution and will involve close collaboration with internal stakeholders, subject matter experts (SMEs), users, and an external implementation partner.
You will bring strong leadership, program oversight, and hands-on testing experience, especially within large transformation programs involving Azure DevOps, vendor management, and business change.
Key Responsibilities:
* Lead and own the full UAT phase of the CRM implementation program.
* Develop a robust UAT strategy, test plans, scripts, and execution schedules, aligned with project timelines and business objectives.
* Coordinate testing activities with internal testers, SMEs, and business users.
* Work alongside and oversee the testing efforts of the implementation partner to ensure quality, transparency, and accountability.
* Provide hands-on guidance and mentorship to the internal testing team (Test Lead and 3 Testers) to uplift their knowledge of Dynamics 365 and Azure DevOps.
* Liaise with the internal attesting function to ensure alignment on quality standards, governance, and compliance requirements.
* Drive the use of Azure DevOps for test case management, defect tracking, and reporting.
* Be a key point of contact for vendor management, ensuring external partners meet SLAs, quality benchmarks, and collaborative expectations.
* Champion best practices in UAT, quality assurance, and continuous improvement within the testing function.
* Regularly report on progress, risks, and test outcomes to stakeholders and project leadership.
Essential Experience & Skills:
* Proven experience leading UAT phases in large-scale CRM implementations, ideally Dynamics 365.
* Strong understanding of Microsoft Dynamics 365 Customer Engagement modules and business processes.
* Excellent Azure DevOps knowledge for managing test cases, plans, and bugs.
* Demonstrated experience in coaching and developing test teams, uplifting internal capability, and knowledge transfer.
* Experience working closely with vendors and implementation partners – holding them to account and ensuring collaborative delivery.
* Strong stakeholder engagement and communication skills – confident interacting with senior leaders, SMEs, and end users.
* Comfortable in a hands-on role while providing strategic leadership.
* Ability to operate in a hybrid working model with frequent presence in the Edinburgh office.