Job Overview
Retail Security Officer (Part time, 3 days a week). Northampton. 24 hours per week: Monday and Friday 11:00–20:00, Sunday 10:00–16:00. £12.71 per hour. Paid breaks. Minimum one year of security experience, retail experience preferred.
Responsibilities
* Use ASCONE to maintain the security of the site.
* Conduct regular patrols of the site.
* Deliver customer service to both staff and visitors.
* Support staff with any reasonable request.
* Ensure relevant reports are completed for accurate information recording.
* Maintain professional conduct in difficult situations and challenging customer interactions.
* Document incidents accurately and in detail on the system provided on site.
* Call emergency services and Control Room to report serious incidents.
Training
* Complete all required competency training satisfactorily.
* Undertake additional training for continuous self‑development as directed by the Operations Manager.
* Renew licence 16 weeks before expiry.
Health & Safety
* Look out for and immediately report any health and safety hazards or potential hazards on site.
* Stay alert to threats or changes within the work environment to take appropriate action to reduce disruptions, loss or damage.
* Act both proactively and reactively when delivering customer service to diffuse situations and avoid escalation.
Qualifications
* Valid Door Supervisor SIA Licence.
* Excellent customer service skills.
* Self‑starter, capable of acting without direction.
* Report writing skills essential.
* Excellent communication skills.
* Ability to work well under pressure.
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