Job overview
This is a valuable volunteering role on our mental health unit. This role is available in Rochdale
The volunteer role will enhance the service(s) by provide a ’warm welcome’ to service users, carers, staff and visitors and supporting the reception provision.
We are looking for a friendly, approachable people to volunteer within our mental health unit at Birch Hill Hospital.
If you want to gain experience, improve your job prospects, or just want to give some of your time to help others, this volunteering role could be for you!
Main duties of the job
What the role involves:
· Welcome service users, carers, staff and visitors
· Direct/guide people to the service they require
· Ask all people using the building sign in and out of the building (for the fire register)
· Inform the relevant staff that the person has arrived
· Answer the phone, record and pass on messages to the appropriate person in a timely manner
· Help gather patient and carer experience feedback
· Refer anyone with concerns about their care and treatment to the relevant staff
· Follow the set protocols for the above actions
· Maintain notice boards with up to date information
· Keep the reception/waiting/cafe area tidy.
DBS Level for this role is: Standard
The knowledge, skills and attributes required for the role:
* Friendly and approachable
* Good communication and interpersonal skills.
* Punctuality
* Reliability
What we hope you gain from the role
* Our thanks and appreciation
* New skills and knowledge
* Satisfaction from helping others
Please note: To meet our Trust’s safeguarding obligations applicants for this volunteer role must be aged 18 or over.
We offer opportunities in other services for people aged 16 and 17, please contact the volunteer service to discuss these roles.
Working for our organisation
Pennine Care NHS Foundation Trust
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we are a great place to work.
We want our volunteers to reflect the diversity of the people we support, and we encourage and welcome applications from people across all our communities.
Volunteer Recruitment
Applying to become a volunteer may seem a little daunting for some people however, the volunteer service is here to guide and support you through the process.
Please be aware that due to the robust process, recruitment can sometimes take a few weeks.
Throughout the process you will have informal meetings with us and the service where you will be volunteering. In addition to this we will require you to:
* Complete an identity (ID) check
* Complete a Disclosure and Barring Service* (DBS) check,
* Complete an Occupational health assessment
* Give details for two references
* Complete relevant training.
*Disclosure and Barring Service (DBS) check
DBS checks for volunteers are free and the level of check is dependent on the role you are undertaking.
We encourage applicants to join the DBS Update Service which is also free for volunteers. You can find information on the DBS Update Service here: www.gov.uk/dbs-update-service
We look forward to you joining us and making a difference.
Person specification
Essential
Essential criteria
* •Friendly and approachable
* •Good communication and interpersonal skills
* •Punctuality
* •Reliability