TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
* To be ready to take on your next role by consistently delivering high‑impact onsite technical support
* To deliver secure, stable, and efficient end‑user IT services that keep business operations running without disruption
* To make a measurable impact by proactively preventing issues, improving system performance, and supporting multi‑site operations
The Role
This role plays a critical part in ensuring seamless IT operations within a fast‑paced corporate environment. As an onsite Field Service Technician, you will support end users by maintaining, troubleshooting, and improving a wide range of IT hardware, software, network components, and collaboration technologies.
You will contribute directly to business productivity by restoring systems quickly, maintaining asset accuracy, and ensuring compliance with IT security and safety standards.
The role provides exposure to modern workplace technologies, enterprise‑grade device ecosystems, and multi‑site operational environments — enabling hands‑on experience with cutting‑edge hardware, mobile platforms, AV systems, and network equipment used across today’s digital workplaces.
Key responsibilities
* Provide onsite IT support for corporate office users, ensuring timely resolution of hardware, software, and connectivity issues.
* Install, configure, and maintain IT hardware including desktops, laptops, printers, mobile devices, network equipment, and AV systems.
* Troubleshoot system performance, network connectivity, and device‑level faults with a strong focus on reducing downtime.
* Perform system updates, backups, and scheduled preventive maintenance to improve reliability and reduce recurring incidents.
* Manage hardware asset inventory, including shipping, receiving, and tracking of IT equipment across locations.
* Document all service activities, resolutions, and root causes clearly in the ticketing tool.
* Coordinate with remote IT teams to escalate and resolve complex technical issues efficiently.
* Lead onsite installation activities while ensuring adherence to safety regulations and customer compliance standards.
* Travel to additional sites when required to support installation projects, emergencies, or operational needs.
* Follow all site‑specific safety rules and maintain professionalism while representing the IT team onsite.
Your Profile
Key skills/knowledge/experience:
* Strong hands‑on experience supporting end‑user hardware such as desktops, laptops, mobile phones, tablets, iPads, printers, and AV devices.
* Proficiency in troubleshooting Windows, macOS, iOS, Android, and common enterprise applications.
* Solid understanding of networking basics, including connectivity troubleshooting and device configuration.
* Experience performing system updates, backups, preventive maintenance, and hardware repairs.
* Ability to document technical issues and resolutions accurately in IT ticketing systems.
* Experience coordinating with remote teams for escalations and advanced troubleshooting.
* Strong problem‑solving skills with the ability to diagnose root causes and implement effective solutions.
* Knowledge of IT security principles, compliance requirements, and safe work practices.
* Ability to lift up to 25 lbs and perform physical tasks involved in equipment installation.
* Valid driving licence with the ability to travel between sites and respond to emergency support requirements.
* Familiarity with Apple iPad and Android tablet configuration and support.
* Experience supporting AV systems and conference room technologies.
* Exposure to asset lifecycle management processes.
* Prior experience in enterprise or multi‑site IT field service environments.
* Knowledge of modern workplace tools and cloud‑based collaboration platforms.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.
If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at ansah.steve@tcs.com with the subject line: “Disability Accommodation Request”.
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
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