Location: Liphook (Flexible, with national travel)
Salary: £65,000 + car allowance + bonus
Type: Permanent
Sector: Sales & Customer Service
* Car allowance: £6,000 per annum
* Business mileage paid
* Company laptop and smartphone provided
* 25 days annual leave plus bank holidays
* Competitive benefits package
Role Overview
This role is responsible for managing and growing a portfolio of up to 10 national client accounts, with a combined turnover of approximately £10m. The focus is on driving profitable growth, strengthening client relationships, increasing account penetration, and leading contract negotiations. You will act as the primary point of contact for key stakeholders, ensuring a high level of service and long-term partnership value.
Key Responsibilities
* Manage and grow a portfolio of national accounts, delivering against individual and tiered revenue targets
* Build and maintain strong relationships with multiple stakeholders within each client organisation
* Identify growth opportunities within existing accounts through regular analysis and strategic planning
* Ensure all account activity, opportunities and communications are accurately recorded on the CRM system
* Proactively manage client engagement, identifying and resolving issues in a timely and professional manner
* Lead all proposals, plans and presentations, consistently exceeding client expectations
* Negotiate contracts and manage renewals, ensuring continuity and commercial improvement
* Develop and implement tailored account strategies aligned to client objectives
* Confidently represent the organisation and its full product/service offering
* Continuously build knowledge of the product and service portfolio, including new developments
* Implement and maintain client retention strategies across all accounts
* Work closely with internal teams to ensure seamless service delivery
* Identify upselling opportunities and manage trials or pilots where appropriate
* Strengthen long-term partnerships by creating strong client dependency and value alignment
* Minimum of 10 client appointments per week (mix of face-to-face and virtual)
* Client proposals issued within 48 hours
* Quarterly presentation of growth plans and opportunities to senior stakeholders
* Ownership and monthly update of account retention strategy documents
Skills & Attributes
* Strong working knowledge of Microsoft Office, particularly Excel, Outlook and Word
* Excellent written, verbal and interpersonal communication skills
* Confident handling challenging situations and commercial decisions
* Highly organised with strong time management skills
* Able to work independently and collaboratively within a team
* Strategic mindset with a focus on long-term growth
* High energy, drive and professional credibility
Experience & Qualifications
* Minimum of 5 years’ experience in a B2B account management or sales role
* Proven experience managing customer accounts valued at £500k+
* Full UK driving licence
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Would you like to discuss this job further? Speak to our recruitment advisors: 01483 414719
#J-18808-Ljbffr