Tier 3 Service Desk Technician Oldbury Hybrid Working model after 6-month period £30,000 to £35,000 (negotiable depending on experience) Permanent Opportunity The Role As a Tier 3 Service Desk Technician, you will act as an escalation point for complex technical issues that cannot be resolved by Tiers 1 and 2. You will troubleshoot, diagnose, and resolve high-level infrastructure, network, and software problems while contributing to project work and system improvements. What We Offer / Benefits: Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance into field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. West Bromwich hospitality box access for employees. Community and Charity Involvement Opportunities for professional development and certifications Supportive and friendly working environment Modern office in Oldbury with on-site parking, hybrid working model after probationary period Company events and team-building activitiesKey Responsibilities Pro...