Internal Direct Sales £30,000 per annum Type: Full time, Permanent Location: Lichfield, Office Based | Monday to Friday 8.30am to 5pm | 37.5 hours per week Reporting to: Team Leader – Direct Sales We are seeking a motivated and customer-focused Internal Direct Sales professional to join our client’s sales team in Lichfield. This role is responsible for managing the full customer sales cycle for direct-to-site enquiries, ensuring outstanding service delivery, accurate data management, and fostering long-term customer relationships. Key Responsibilities Handle inbound sales enquiries by phone and email, providing excellent customer service. Build strong customer relationships to drive repeat business and account growth. Prepare and follow up on quotations, ensuring accuracy in data and order processing. Promote products, campaigns, and upselling opportunities. Share customer and market insights with colleagues to support business development. Use CRM and project tracking tools effectively to manage opportunities. Key Performance Indicators (KPIs) Achievement of sales and margin targets Customer retention and account growth Conversion rates of enquiries to orders Accuracy in order processing Product mix and utility KPIs Skills & Experience Required Proven experience in internal sales, customer service, or account management Strong relationship-building and negotiation skills Excellent communication skills, both written and verbal Ability to manage multiple enquiries and prioritise workload effectively Proficient in CRM systems and Microsoft Office tools Commercial awareness and ability to identify growth opportunities Team-oriented with a proactive and positive approach Collaborate with specialist sales teams and attend events when required. Job Ref: EN959 Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.