FT Recruitment Group are partnering with a well-established IT Managed Service Provider (MSP) who are looking for an experienced IT Sales/Account Manager to join their growing team, based at their offices in Westhill, Aberdeenshire.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
This is an excellent opportunity for someone who thrives on building relationships, delivering exceptional client experiences, and helping businesses achieve their digital transformation goals.
As IT Account Manager, youll act as a trusted advisor to a portfolio of clients, as well as leading new business development with a driven, proactive, Hunter-style approach.
Main duties include:
Conduct Quarterly Business Reviews (QBRs) with clients
Create and present detailed technology roadmaps and commercial proposals
Develop strong, long-term client relationships across all levels of business
Handle client queries, feedback, and complaints in a professional manner
Communicate company and technology updates clearly to clients
Collaborate with internal technical teams and solution specialists to deliver accurate, up-to-date advice
Identify and act on new commercial opportunities within existing accounts
Proactively seek to enhance the customer experience and streamline internal processes
Stay informed about emerging technologies, market trends, and new products
Suitable candidates should have the following:
4 years experience in customer success or IT account management, ideally within an IT MSP environment
Proven ability to build strong relationships with clients across multiple sectors
Excellent presentation, negotiation, and interpersonal skills
Ability to communicate complex technical concepts in a clear, business-focused way
A results-driven mindset with a track record of achieving KPIs and business objectives
1st Line/2nd Line technical understanding of core IT products and services, including Microsoft 365, Windows Server, Azure, Antivirus and Security Solutions
Candidates should be based locally to Aberdeen, and must hold the Right to Work in the UK.
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