Job Purpose:
To support the National Account Team to help develop sales and manage relationships with existing or new customers.
Main Responsibilities
* Liaise and work closely with the National Account Managers to support them in their administrative and sales duties.
* Assist with the correspondence between the National Account Managers and their clients.
* Liaise with colleagues and other departments to provide and obtain information regarding developments with customers.
* Follow up with customers to ensure all issues have been resolved and they are happy with the relevant outcomes.
* Provide feedback and any necessary data or reports to the lead sales person.
* Acknowledge clients by responding to emails, texts, and phone calls
* Update all contact information
* Handle all administration relating to the role and maintain up-to-date electronic systems
* Potentially attend appointments with customers and take minutes, noting action points.
* Work closely across departments with our internal / external sales / operations / accounts and SOP teams regarding project quotations and orders.
* Provide data and reports to support the Account Managers & maintain KPI data.
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* Must have at least two years’ experience within a similar role, preferably with similar FMCG products.
* Computer literate and experienced in MS Word and Excel
* A positive “can do” attitude
* High attention to detail
* Excellent organisation and time management skills
* Confident, friendly and approachable
* Clear communication skills and the enthusiasm to succeed in a close-knit team
Desirable:
* Experience of using Navision