Job Description
Customer Care Officer - Portglenone Marina & Newferry- Mid & East Antrim Borough Council Responsible for the day-to-day caretaking and cleaning services of the Portglenone Marina, public building, public toilets, open space and car park area.
Responsible for the cleanliness of the Air-de-service area at Portglenone, welcoming customers and issuing keys. Adhere to all aspects of health and safety, ensuring safe operation of users and members of the public. About the role: £13.26 per hour 25 hours in Summer (April to September)
Tuesday 1100h – 1600h
Wednesday 1100h – 1600h
Friday 1100h – 1600h
Saturday 1100h – 1600h
Sunday 1100h – 1600h
15 hours in Winter (October to March)
Friday 1100h – 1600h
Saturday 1100h – 1600h
Sunday 1100h – 1600h
Temporary - up to 6 months Portglenone Marina Public Building & Newferry Slipway Public sector
What you'll be doing in this role
1. Ensure a high standard of excellence in caretaking and cleaning services in the Portglenone and Newferry internal and external sites.
2. Carry out regular inspections of the marina, designated public realm and car park areas to ensure compliance with relevant health and safety regulations. This would include opening and closing the sites as required.
3. Implement a structured cleaning regime for all aspects of the buildings and external areas, including offices, foyer, refreshment area, public/berth holder areas, toilets, meeting space and Air-de-Service etc. in line with business requirements.
4. Maintain appropriate supplies of cleaning/housekeeping materials and prepare orders for management.
5. Report any issues in relation to the pontoons and berthing to Management.
6. Complete and maintain appropriate and accurate records of all tasks carried out.
What you'll need for this role
7. A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.
8. Be able to demonstrate, by providing personal and specific examples, that they have 1years’ experience (or 2 years’ experience for candidates who do not meet the qualification requirements as outlined above) to include caretaking and/or cleaning duties
9. Be able to demonstrate, by providing personal and specific examples, that they have 1 years’ experience (or 2 years’ experience for candidates who do not meet the qualification requirements as outlined above) to include:
working with the general public in a customer focused environment
10. Knowledge of Microsoft Office (MS Word, Outlook and Excel in particular).
11. A full current driving licence valid in the UK and access to a vehicle or if a disability prevents being able to drive, have access to a form of transport that enables you to carry out the duties of the post.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.