Your new role
At Sofology, were more than just sofas, were about creating those feel good moments that make a house a home. And thats where you come in As a Customer Support Advisor in our Contact Centre, youll be the friendly voice, face over webchat and email behind the brand, making sure every customer's experience has that red carpet treatment that keeps them coming back.
Whether its sorting payments, chasing an order update, booking a technician visit, or helping with a product query, youll be the go-to expert who knows how to turn a tricky problem into a simple solution. No two days are the same, but one thing always is, your passion for making every customer feel listened to, supported, and valued.
Youll own every case from start to finish, making sure you get it right the first time. That means delivering resolutions that arent just quick and professional, but personal, the kind that customers remember for all the right reasons.
A day in the life of
A Customer Support Advisor, youll spend your time doing so much more than sitting! Here are just a few of the things youll be getting up to:
1. Be a dedicated case handler for your customers, taking full ownership of all customer issues and seeing each case through to either complete resolution or the next stage in their customer care journey.
2. Ensure first-time resolution is provided every...