Organisation Swim England Salary £22,932 - £24,132 Location Swim England SportPark Pavilion 3 3 Oakwood Drive Loughborough University LE11 3QF Contract type Fixed Term (Full time) Closing date 27 November 2025 Interview date 8 December 2025 Job Description About Us
Swim England is the recognised national governing body for swimming, artistic swimming, diving and water polo in England. We help people learn how to swim, enjoy the water safely, and maximise their potential in aquatic sport at every level — from community participation to world-class performance.
The Institute of Swimming (IoS) is our training and education arm, delivering high-quality qualifications, CPD, and learning experiences for instructors, coaches, tutors and aquatic professionals across the country. We are committed to providing excellent customer service and ensuring every learner and tutor receives the support they need to succeed.
About the Role
We’re looking for an organised and customer-focused Course Administrator to provide high-quality administrative support across the Institute of Swimming’s training and education programme. This role ensures the smooth running of our courses by delivering accurate administration, efficient processes and outstanding customer service to learners, tutors and partner organisations.
You will be a key point of contact for customers, support the administration of courses from start to finish, and play an important role in maintaining the IoS’s reputation for professionalism, quality and reliability.
Key Responsibilities
Administration
- Input data across all IoS systems, following standard operating procedures to ensure accurate and up-to-date records.
- Complete general course administration, including quality checks on documentation, ordering resources and sending confirmation emails.
- Follow all finance processes (e.g. system vouchers, purchase orders, transfers and cancellations).
- Communicate with delivery venues to ensure all information and resources are in place ahead of courses.
Customer Service
- Respond promptly and courteously to customer enquiries by phone and email, providing accurate information and a positive experience.
- Advise customers on using the online booking system to support successful course registration.
- Resolve queries from customers, companies and tutors in a timely and professional manner to protect the reputation of the organisation.
Additional Responsibilities
- Carry out duties within the scope of the role as requested by the line manager or Head of Department.
- Proactively comply with and promote policies relating to Equality and Diversity, Health & Safety, and GDPR.
Skills and Experience
Essential
- Proven experience in administrative duties (telephone handling, emails, data input, document creation).
- Ability to manage a varied workload and meet tight deadlines.
- Experience delivering excellent customer service to a range of stakeholders.
- Strong IT skills, including thorough knowledge of Microsoft Office.
- Excellent organisational skills and ability to work in a fast-paced environment.
- Ability to manage multiple tasks simultaneously.
- Confident working independently and as part of a team.
- GCSE grade A–C (or Level 4+) in English and Maths.
Desirable
- Knowledge of Institute of Swimming courses and programmes.
- Understanding of educational processes and systems.
- Experience using bespoke booking systems and databases.
- Awareness of purchase order systems.
If you feel you have the suitable skills and attributes for this position then we would love to read your application, detailing how you meet the brief, and how you believe you’re the right candidate for this opportunity.
Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.
Swim England is committed to inclusion and embracing the spirit of all equalities legislation. As a Disability Confident Employer, we actively encourage applications from disabled people. We recognise that the diversity of our workforce is not reflective of today’s society and we are currently operating a pilot scheme whereby applicants from ethnically diverse backgrounds can opt into our guaranteed interview scheme. Candidates that have opted into the scheme will be guaranteed an interview provided that they have demonstrated, within their application, that they meet the essential criteria for the role. When emailing the CV and cover letter, applicants from ethnically diverse backgrounds are encouraged to state they wish to ‘Opt In’ to the scheme.
Where possible, Swim England will always make reasonable adjustments for accessibility to anyone who requires it. If you would like any of the documentation in a different format or would like to apply in a different way please get in touch via. All appointments will be made on merit, following a fair and transparent process, in line with the Equality Act 2010. However, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.
This job is SportPark based (minimum of 2 days in the office).