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ServiceNow Implementation Specialist, Coventry
Client:
Location: Coventry, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views:
7
Posted:
16.06.2025
Expiry Date:
31.07.2025
Job Description:
A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their brand new team.
WARNING: for this role, candidates who require company support to legally live and work in the UK cannot be considered.
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years.
You will be part of:
Technical Development - Design and develop solutions for ServiceNow workflow applications, including:
* Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
* Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
* Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces
* Configure and enhance the Next Experience UI for tailored and seamless interactions
* Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements
Integration and Data Management:
* Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
* Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
* Workflow data fabric and RaptorDB.
Experience you need to have:
* ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
* Customer and Employee Insights:
* Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.
* Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.
Skills:
* Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
* Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
* Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.
Role is remote / flexible UK wide (you might be requested to go to the nearest office from time to time).
Hiring process: two steps.
Salary: up to £75,000 annually DOE.
Direct hire full-time employee opportunity (B2B contract not available).
We offer an attractive referral scheme for placements we make (Terms & Conditions apply). https://www.tenthrevolution.com/referral-scheme
Apply here if you want to join a community of professionals who will support you every step of the way.
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