Overview
Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care. We are looking for a Receptionist to join our experienced team. You will be part of a friendly and professional team. The working hours to be covered are 07:45-18:30. This role is a bank role to cover sickness and holidays, with no guaranteed hours.
Main duties
The successful candidate will demonstrate excellent interpersonal and organisational skills as well as a level of competency in IT. Ideally you will be a team player who is adaptable and can demonstrate outstanding communication skills, motivation, initiative and a willingness to learn. We are seeking a candidate with ideally at least 3 GCSEs grade A-C, one of which to be English.
Details
Location: Southgates Medical Centre, 41 Goodwins Road, King\'s Lynn, Norfolk, PE30 5QX; Priory Lane, North Wootton, King\'s Lynn, Norfolk, PE30 3PT
Pay: £12.36 to £12.74 per hour
Contract: Bank; Working pattern: Part-time, Flexible working
Date posted: 19 September 2025
Employer: Southgates Medical Centre & The Woottons Surgery
Address: Southgates Medical Centre, 41 Goodwins Road, King\'s Lynn, Norfolk, PE30 5QX
Website: https://southgatesandwoottonssurgeries.nhs.uk/
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Ensure an effective and efficient reception service is provided to patients and visitors.
* Deal with general enquiries, explain procedures and make new and follow-up appointments.
* Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
* Receive and make telephone calls, divert calls and take messages with accurate detail.
* Enter home visit requests onto the computer and refer to Duty Doctor as needed.
* Process repeat prescriptions to be ready within 48 hours.
* Advise patients of charges for private services, accept payment and issue receipts where appropriate.
* Enter patient information and codes on to the computer as required; monitor clinical system tasks as directed.
* Scan medical documents into the system and direct to GPs for action.
* Open/close premises at start/end of day and ensure security as required.
Other duties
* Undertake additional duties as requested by the Reception Supervisor or Practice Manager.
* Attend team and practice meetings.
* Provide results and information to patients as directed by doctors.
* Ensure specimens are labelled and passed to healthcare staff for recording before collection.
Compliance areas
* Confidentiality: maintain patient and staff information in strict confidence in line with policy.
* Health & Safety: follow policy, manage risks, maintain a clean and safe work environment.
* Equality and Diversity: respect rights and dignity of patients, carers and colleagues.
Development and quality
* Participation in annual performance reviews and personal development; mandatory training as required.
* Maintain quality, assess own performance, contribute to team effectiveness and work with other agencies to meet patient needs.
Qualifications and experience
* Essential: 3 GCSEs grade A-C, one of which English.
* Desirable: experience of working in a GP practice; receptionist experience.
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