To provide exceptional customer service and administrative support within the Queen's Allocations team. This role involves managing accommodation bookings for students, staff, families, and external guests, ensuring a seamless and positive experience from inquiry to departure. By utilising a booking system, the role holder will optimise efficiency and accuracy while delivering timely and informative communication to all stakeholders. Additionally, this role will play a crucial part in supporting summer business, including managing short-stay guests and conference bookings, contributing to the overall success and performance of the accommodation service. About The Person The successful candidate must have, and your application should clearly demonstrate that you meet the following essential criteria: A minimum of five GCSEs at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration (or equivalent).Demonstrate a minimum of one year's relevant on-the-job experience, (e.g., an administrative role in an accommodation, hospitality or FE/HE environment) will be considered.Able to work in a busy customer facing environment and deal with pressure in calm and confident manner.Exceptional communication skills, both written and oral skills, including the ability to communicate information of some complexity and report to internal and external agencies, with clarity and accuracy.Evidence of managing confidential Information and following GDPR. This post is available for 12 months. Fixed term contract posts are available for the stated period in the first instance but in particular circumstances may be renewed or made permanent subject to availability of funding. For further information about the role including the essential and desirable criteria click on the 'Candidate Information' link on our website.