Responsibilities
* Coordinate the team to deliver the easiest shopping trip in the community
* Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
* Serve as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
* Support the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
* Ensure the store is always clean, tidy, and well presented.
* Prioritise the replenishment of products that matter to our customers.
* Make sure point of sale and shelf edge labels reflect quality standards.
* Take immediate action for any overcharges and prevent reoccurrence.
* Proactively manage queues to deliver a great shopping trip for customers.
* Co‑ordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
* Be knowledgeable about the store, coordinating others to deliver practical actions for improvement.
* Follow company health and safety routines and ensure colleagues do the same.
* Deliver communication to the team, ensuring they are kept well informed.
* Look for ways to simplify operations and share these ideas with the Store Manager.
* Always put the customer first and consider them in everything you do.
* Be readily available to resolve customer queries, leaving them with a smile.
* Adjust service to meet each customer’s needs.
* Recognise and celebrate colleagues giving great service.
* Understand obstacles that hinder service and help remove them.
* Resolve colleague queries in the absence of the Store Manager, or escalates these appropriately.
* Ensure the store is staffed appropriately; react to short‑term absences/sickness by finding cover for shifts.
* Act as a recognised Keyholder for the store, attending alarm call outs when necessary to ensure safety and security.
* Monitor and act on internal communications, ensuring messages are responded to in a timely manner and colleagues remain informed.
* Co‑ordinate colleagues to meet customer needs and store operations, feeding back any issues to the Store Manager.
* Balance time across service and replenishment areas of the store.
* Actively support the Store Manager in managing store absences, ensuring return‑to‑work interviews are conducted for CSA colleagues and absence triggers reported in line with the One Stop absence policy.
* Build meaningful relationships with the Area Manager & People Partner, escalating relevant issues timely, seeking advice and support when needed, and benefiting from coaching opportunities.
Attributes
* Role model great customer service, ensuring customer needs are met.
* Build strong, long‑lasting relationships with colleagues to create team spirit and encourage them to be at their best.
* Communicate clearly to keep the team well informed.
* Confident in taking the lead when in charge of the store.
* Flexible, making efficient decisions and handling change to ensure everything is right for customers and colleagues.
* Energetic, driving and motivating others to deliver expectations and balance priorities effectively.
* Always look for ideas and opportunities to improve the customer shopping trip and support the community.
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