Department: Marketing & Communications Reports To: Manager – Corporate Communications Directly Responsible For: No direct reports Hours: 37 Overall team / department purpose - The Marketing & Communications team is responsible for ensuring that our business has a dynamic, proactive and engaging marketing and communications strategy in place, which protects and enhances our businesses reputation, communicates effectively with customers and colleagues and promotes business products and services. - The team act as ambassadors for the brand and with all associated activities being planned, managed and delivered to fully support our business Vision, Values and Corporate Plan. Key role priorities This role will excel in crafting clear, compelling messages that align with and support the business’ objectives and values. They will work with their team to deliver smart and strategic internal and external communications, bespoke to the channels they use and always ensuring consistency across all platforms. With strong organisational skills and attention to detail, they coordinate events, write copy, deliver multi-media content and get involved in executing wider communications campaigns. Their ability to build relationships with colleagues and stakeholders, combined with their creativity and tactical thinking, helps to enhance Livv’s internal and external image and improve engagement. Key working relationships - The role is required to work collaboratively with colleagues across the Marketing & Communications Team to deliver an efficient and effective communications service and acts as a first point of contact for communications-related enquiries from our business. - Externally, the holder may need to liaise with external agencies and suppliers in completing certain elements of work and is a key point of contact for external communications enquiries. Main duties & responsibilities - Coordinate the creation and delivery of our quarterly colleague magazine. - Maintain and update the company intranet with the latest news, resources, and documents. Making sure that the content is easily accessible and user-friendly. - Create engaging visual and multimedia content, such as videos, infographics, podcasts and presentations, to enhance internal communications and make information more digestible. - Create and manage regular internal newsletters and content that highlight company news, employee achievements, case studies, upcoming events, and other relevant information. This helps keep everyone informed and fosters a sense of community. - Organize internal events like town hall meetings, large scale ‘all colleague’ conferences, training sessions, and team-building activities. Handle logistics, invitations, and follow-up communications to ensure successful events. - Develop and implement initiatives to boost employee engagement, such as surveys, feedback mechanisms, and recognition programs. Gather and analyse feedback to improve communication strategies. - Plan and deliver internal communications activity – in line with our agreed campaign plans. - Act as the communications representative at a range of internal and external groups and projects - Support with the production of well-written and relevant copy for a variety of corporate communications materials. - Support with the production of copy and content for key corporate publications - Support the delivery of internal and external marketing and communications strategy and operational delivery plans. - Act as a brand champion, guiding colleagues to deliver the business’s tone of voice. - Work with colleagues to develop and deliver a sustained employer brand campaign. - Liaise with stakeholders across the business for content. - Work collaboratively with the PR Officer on stories and award entries. - Maintain and develop a relevant photo library. - Monitor the internal communications inbox. - Produce monthly reports on internal and external communication performance. - Proactively research and benchmark best practices for communications content, channels, and tools. Key measures of success - Monthly intranet content plan developed, delivered and reviewed. - Successful delivery of all planned and reactive internal communication content and successful production and delivery of our colleague magazine. - Successful delivery of internal and external communications plans - Monthly intranet statistic/insight reports produced in a timely manner. Livving our values Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together: Making a difference daily We invest in our people, our customers and in the creation of a fairer society. Positively open We’re open to feedback at all times, as we strive to deliver a first-class customer experience. Forging the right way We’re creating an inspiring road which others will want to follow. Together as one Our teams work on another level of cohesiveness to enable us to deliver better outcomes. Each one of us - listens to our customers and makes their needs a priority - is committed to equality, diversity and inclusivity - takes a flexible approach and works where we’re needed - follows health and safety guidelines to keep ourselves, colleagues, and customers safe - helps reduce risks by proactively communicating any potential issues to our line managers - protects sensitive information by safeguarding customer, colleague and third-party data - is guided by our policies, procedures and social aims - is dedicated to continual learning and taking ownership of our personal and professional development. Person Specification E - Essential criteria / D - Desirable criteria Education & Qualifications 5 GCSEs (Grade 4 or above) including English and Maths or equivalent relevant qualification (E) Relevant degree and/or journalistic and/or CIPR qualification (D) Experience Copy-writing for internal and/or external audiences using a variety of communication tools (E) Event Management (E) Delivery of multi-media content – videos, podcasts and other developing communication tools (E) Successful delivery of agreed internal or external Communication plans (E) Development and delivery of publications (Print and/or online) (E) Producing successful award entries (E) CMS internal/ external platforms (E) Development and maintenance of relationships with internal and external customers (E) Marketing and Communications in a Social Housing Setting (D) Reporting - digital platforms/google analytics/PR assessment platforms (D) Employment in Customer Service/Public facing organisation (D) Skills, knowledge & ability Highly effective verbal and written communication skills (E) Understanding of complex business related content and ability to translate into engaging, clear and understandable content (E) Attention to detail (E) Great questioner and listener (E) Ability to work with minimal supervisionand to prioritise projects to tight deadlines (E) Fully literate in key word processing software packages for general communications and reports (E) Event management (D) Personal characteristics Evidence of ongoing personal development (E) Other A flexible approach to hours worked (E) Able to travel independently to other locations (E) Give Get Go As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme. Should you wish your application to be considered under this scheme, please contact us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy. Equality and Inclusion Please visit here to read more about Livv inclusive and our approach to equality and inclusion. Disability Confident The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities. We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities. Data Protection We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes. For full details please see our Job Applicant Privacy Policy If you require any additional support when completing your application, please contact us