We are hiring a friendly and approachable Veterinary Receptionist to join our team at our two-branch small animal veterinary practice on a part-time basis for 6 months. The role will primarily be based at our Lower Wick branch in Upton-upon-Severn (WR8 0LF), with some shifts at our Worcester (WR2 4BS) location.
Shift patterns include either 07:50am – 16:50pm or 10:00am – 19:00pm with an hour off for lunch. These shifts are shared fairly between the receptionists. Shift times and locations may vary on occasion depending on the needs of the business.
Current Saturday shifts:
* Upton-upon-Severn – 1 in 4 Saturday mornings 08:30 – 13:00
* Lower Wick – 1 in 11 Saturday mornings 08:30 – 13:00
* Total is approximately 17 Saturday mornings per year, for which time-off-in lieu is built into the rota.
As a Veterinary Receptionist, you will play a vital role in the day-to-day running of the veterinary practice. You must be perceptive, dynamic, and proactive. Experience of working within a veterinary practice is strongly desirable. Specific responsibilities and duties will include:
* Answering the telephone and dealing with emails.
* Greeting clients and their pets.
* Processing medication and food orders.
* Booking appointments and diary management.
* Dispensing prescribed medication.
* Taking payments and dealing with account enquiries.
* Placing stock orders and assisting with dispensary organisation and management.
* General administrative work including accurate record keeping and filing.
* Cleaning duties to maintain a tidy reception, waiting area, dispensary, and staff areas.
* Giving pet care advice within the remit of the receptionist role and referring queries to nurses and vets when necessary.
* Liaising with the vets, nursing team, other receptionists, and wider admin team.
* Dealing with upset clients in difficult circumstances.
Our ideal candidate is someone who is friendly, approachable, and empathetic. You must have the ability to multi-task and prioritise, have excellent customer service and communication skills, strong organisational and administrative skills. You must also be computer literate, especially Microsoft programmes, have an excellent telephone manner, and be a committed team player, willing to work with and support other staff. GCSEs or equivalent, including Maths and English, is also required, as well as a full UK driving license.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave FTE
* Additional annual leave for your birthday, which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
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