Job Description
Operations ManagerFacilities ManagementBristol An excellent opportunity has arisen for an experienced Operations Manager to oversee a high-profile, multi-site facilities management contract within a secure public sector environment. This role is well suited to someone with a strong background in PFI or long-term contractual service delivery, who is comfortable managing compliance, lifecycle planning, and stakeholder relationships across multiple sites. You will be responsible for leading a team and ensuring consistent operational performance across a portfolio of critical buildings.Key Responsibilities
* Lead the delivery of a multi-site contract, ensuring full adherence to contractual requirements and lifecycle obligations
* Manage operational performance, budgets, and service delivery across several locations
* Provide leadership and support to site-based teams, driving performance and development
* Oversee supplier performance, ensuring KPIs and SLAs are consistently achieved
* Ensure all health & safety and statutory compliance standards are met
* Develop and implement annual maintenance plans and long-term asset lifecycle strategies
* Chair regular client meetings, providing updates on performance and service delivery
* Promote a strong culture of governance, compliance, and customer focus
* Monitor and analyse contract performance, sharing insights with operational teams
* Conduct performance reviews and support employee wellbeing initiatives
* Identify and implement continuous improvement opportunities
About You
* Demonstrable experience minimum of 2 years managing PFI or similar long-term service contracts
* Background in multi-site operations within facilities management or a related sector
* Strong leadership skills with the ability to engage and influence stakeholders
* Proven experience managing budgets and delivering against performance targets
* Relevant technical or FM qualifications (e.g. IWFM, NEBOSH) are advantageous
* Resilient, proactive, and solutions-focused with a strong customer mindset
What’s on Offer
* Competitive salary with regular review opportunities
* Clear career progression and development pathways
* Access to structured training and leadership development programmes
* Generous annual leave entitlement plus bank holidays, with options to purchase additional days
* Employer-supported pension scheme
* Flexible working arrangements where applicable
* Flexible benefits package including retail discounts, wellbeing support, and lifestyle perks
* Opportunities to participate in volunteering and community initiatives
* Inclusive and supportive working environment
Additional Information Security clearance will be required for this position.Should you wish to discuss, please do call RGB Recruitment Exeter and ask for Nicky Harris.