Visitor operations & experience manager

• Extensive Operational Experience in Visitor Operations, Visitor Experience, and/or Customer Service Delivery• Excellent Knowledge of Audience Research, Data and Trends to Inform Visitor Programming and Operations• Inspiring Leadership Skills Including Coaching, Team Development, Motivation, Communication and Strategic Direction• Proven Track Record of Managing Complex Budgets and Maximising Income While Controlling Costs• Significant Experience of Managing Operational Risk and Ensuring Compliance• Experienced in organising events and exhibitions supported by targeted marketing.• Confident in working productively with a variety of partners, individuals and organisations Visitor Operations & Experience ManagerReporting to the General Manager, you’ll be part of the Property Leadership Team, championing inclusion and operational excellence.This is a front line operational management role, with at least 80% of your time spent on-site. Working hours are typically 9am–5pm, with occasional early or late shifts. The role will be responsible for managing Visitor Operations and Experience at Dyrham Park, Prior Park, Bath Skyline and Bathampton Meadows. Predominantly based at Dyrham Park, but also working out of the Prior Park office from time to time. The role will have regular weekend working (1 in 3 weekends) on the VE/DM rota.Interviews due to take place on the 8th July at Dyrham Park. You’ll lead the delivery of outstanding visitor operations, managing budgets and diversifying our offer - from paid admissions, events, and memberships to free activities that inspire and engage. You’ll take strategic responsibility for driving sustainable visitor growth across the property group, using audience insight, programme development, and targeted initiatives to increase reach, frequency of visits, and income. You’ll deputise for the General Manager and be the most senior operational role on site.You’ll work with partners to bring stories to life and design experiences that appeal to a wide range of audiences. You’ll champion the Trust’s values of Welcoming Everyone, creating a positive, high-performing culture across your team.You’ll support staff and volunteers across visitor welcome, learning, events, and marketing, and work closely with the Facilities Manager to ensure smooth operations for everyone on site including staff, volunteers and visitors.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 28 June 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 177102IRC177102BathPermanent f/t (37.5 hrs pw)Ends: Jun 28th 96.8 mi from undefinedAre you passionate about creating unforgettable experiences and setting the highest standards for visitors? If so, we’d love to welcome you to our team in the Bath Group as our new Visitor Operations and Experience Manager.This is your chance to make a real impact. As part of our leadership team, you’ll help shape how people connect with nature, beauty, and history. From developing diverse experiences to ensuring every moment at the park is memorable, your work will help us care for this special place and share it with everyone.Dyrham Park, Dyrham, Bath, SN14 8ERCompliance.Eligibility to Work in the UK36,621 pa