Customer Experience Advisor - Chelmsford Contact Centre
Salary: £25,396.80 + £7,092 OTE Bonus (Uncapped Bonus)
Are you customer-focused, self-motivated, and looking for a new challenge?
At Group 1 Automotive, we are passionate about delivering excellent customer experiences. We welcome applications from experienced advisors as well as individuals eager to learn and grow.
As a Customer Experience Advisor, you will be part of an organization that invests in your future. We offer comprehensive training, development opportunities, and internal progression.
What we can offer you
* Enjoy 33 days of annual leave (including bank holidays)
* Exclusive retail discounts to save money daily
* Discounts on new and used cars, plus servicing offers
* Company pension scheme
* Family-friendly policies to support work-life balance
* Cycle-to-work scheme
* Support for your wellbeing and access to healthcare professionals
* A paid day to volunteer in your community
* Company share purchase plan
* Referral bonuses
* Training and development opportunities
* Life assurance with optional increased cover
* Flexible working options available upon request
What you'll do day to day
* Handle inbound and outbound calls to existing customers (no cold-calling)
* Respond to customer email inquiries
* Identify customer needs and guide them to suitable products or services
* Provide high levels of customer service to build relationships and retain business
* Be organized and self-motivated to meet targets and deadlines
Helpful skills and qualifications
We value enthusiasm and a commitment to delivering great experiences. While you don’t need to meet every requirement, the following skills are beneficial:
* Excellent communication skills to build trust and rapport
* Customer-focused attitude and passion for work
* Ability to prioritize and multitask
* IT literacy to use multiple systems simultaneously
* Confidence to work independently and as part of a team
* Strong problem-solving skills and ability to think on your feet
We believe diversity strengthens our team. If you're eager to learn and passionate about this role, we encourage you to apply.
Join a growing company
Group 1 Automotive is expanding, with over 7,000 colleagues across 114 dealerships representing 21 brands. Our mission is to create outstanding, trusted experiences for our customers, partners, and team members.
Our Values
Respect, Integrity, Transparency, Teamwork, Professionalism — these principles guide everything we do.
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