Overview
As a Technical Assistant within our networks team, you will ensure that all requests for network information, applications to work in the Highway and correspondence are responded to within the agreed timescales. You will be tasked with ensuring undertakers work within the highway, and the associated permitting/noticing, is compliant with the relevant legislation and/or code of practice.
Key Tasks
* Monitoring and actioning incoming enquiries
* Accept, reject and request modification to permit applications and licences as required or agreed
* Ensure permits, notices and licences are complete and entered
* Undertake research of service records, liaise with colleagues, interpret findings and communicate with customers with accuracy and clarity ensuring targets are met
* Maintenance and improvement of retained data within statutory and service required databases
* Deal with technical enquiries from internal and external customers
* May be required to take enforcement action and possibly represent the authority in court
Qualifications and Skills
* Work within strict deadlines and have good numeracy, literacy and IT skills (particularly with MS systems)
* Awareness and knowledge of relevant legislation, e.g. New Roads and Street Works, Highways, etc.
* Awareness of the geography of the County of North Yorkshire
* Ability to read and interpret maps of various quality scales and origins
* Resolve queries using the full scope of information
Benefits
* A local government pension scheme
* Family friendly leave
* Salary sacrifice schemes
* Modern flexible working practices
* Learning and development packages
* Career advancement opportunities
* Employee discount benefits including shopping and gym discounts
* Green car and cycle schemes
* Travel loans
Career Development
We pride ourselves on being an employer of choice, offering a range of training and development opportunities and career progression, allowing you to manage your own development journey and empowering you to control your career. Your career can change with your life here in North Yorkshire.
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