An excellent opportunity has become available for a motivated Service Bookings Administrator.
A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey.
Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services.
This is a fast-paced role where customer care always comes first. You’ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times.
Hour of work will be Saturday am – pm and Sunday am – pm.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
1. Enhanced Holiday Entitlement – days inc. bank holidays
2. Industry-leading Maternity, Paternity and Adoption Pay
3. Career Development
4. Recognition of Long Service every years
5. Discounted Car Schemes
6. High Street Discounts
7. Discounted Gym memberships
8. Cycle to work scheme
9. One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.