GENERAL MANAGER
Roxy Ball Room is the home of booze and ball games! We are an 18+ venue offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice‑free curling, beer pong, and our exclusive Crazy Pool. The venue features a classic rock & indie playlist and a drinks menu designed to make your visit unforgettable.
WHAT WE EXPECT FROM YOU
We are looking for a leader who drives the business forward, is a team player with a passion for hospitality, and brings a winning personality and fun‑loving spirit. The role requires a strong focus on guest experience and business performance.
ROLE RESPONSIBILITIES
* Ensure we are delivering the best gaming experience for our guests on every visit.
* Planning and delivering quarterly business plans.
* Leading by example through training, coaching and developing a winning team.
* Managing a P&L to meet financial targets and expectations.
* Ensuring the business achieves the quarterly and yearly bonus targets.
* Managing safety, security and licensing aspects of the business.
* Managing our guest‑experience platform to improve service and standards.
* Maintaining a fun and engaging culture using our brand standards and company ethos.
* Conducting monthly reviews with all team members to encourage growth and development.
* Ensuring service standards and duty management are upheld throughout operating hours.
* Being an industry expert in all areas of duty management.
QUALIFICATIONS & SKILLS
* Passionate attitude.
* Professional yet playful approach.
* Positive energy that uplifts the team.
* Ability to motivate and lead a team.
* Strong work ethic and willingness to share knowledge.
* Confidently create a positive team culture and reinforcement.
* Ability to work autonomously and utilise available resources.
BENEFITS
* Very competitive salary.
* Achievable bonus scheme.
* Tips & service charge shared equally among the whole team.
* 50% off food and drink & free gaming.
* Regular team incentives with rewards including paid trips abroad.
* Two staff socials throughout the year.
* Employee Assistance Programme – access to free counselling services.
* Further development opportunities within the company.
* Development courses: leadership, mental health awareness, first aid and personal licences.
* Access to Rewards Gateway with discounts at 100s of retailers.
* Holiday allowance increasing with length of service.
* Cycle to Work scheme.
* SmartTech – purchase tech from Currys and spread cost interest‑free.
* Full access to tips & service charge via TiPJAR.
JOB SPECIFICS
* 45‑hour working week across 5 shifts.
* Expected to work weekends and public holidays.
* Reliable commute to work.
* Managing a large team of up to 50 staff members.
* Reporting KPIs weekly, monthly and quarterly to the Area Operations Manager.
* Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance.
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