Job Title: Operational Support. (Serious Injury Team)
Responsible to: Serious Injury Operations Manager
Level: Colleague
Job Summary
The Operational Support is responsible for gathering, analysing, and presenting data in a clear, actionable format, often using dashboards and reports.
The role holder will present findings and make recommendations that inform the leadership team of performance results. An ability to identify trends, risks and opportunities to deliver performance to agreed KPIs and objectives.
With a experience of successfully supporting operational functions, you will have an ability to react quickly to both planned and unplanned change. A continuous improvement approach is essential to the success of this role.
The role holder will have a track-record of successfully developing relationships with key stakeholders and liaising with other departments to support the wider business projects and supporting colleagues as required.
Core Responsibilities
Work with the leadership team in delivering and embedding objectives.
Create performance reports using data available from various sources.
Produce weekly performance insight packs, highlighting areas of opportunity and risks for Minster Law.
Support the Operations Manager by creating and maintaining operational improvement action plans that enhance performance.
Support the Operations Manager and Technical Manager to clear the way for our Team Leaders to dedicate quality supervision time to the management of their teams client cases.
Be the voice of the operation, confidently describing requirements and providing updates back to the operation on projects and change initiatives.
Support the leadership team with the creation and maintenance of our Operating Manual.
Plan and prepare the logistical aspects of training, team meetings and wider business sessions.
Key Performance Indictors
Your KPIs and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support.
Person Specification
Essential:
Be a cultural ambassador by displaying our values and behaviours in every aspect of the work you do.
Work with wider department stakeholders, adopting a one business approach to your work.
Excellent attention to detail, ensuring work is robust and appropriately presented for different cohorts / stakeholders.
Able to work to deadlines, effectively prioritising workload with good time management / organisational skills.
Ability to act on own initiative exercising personal and professional judgement to involve others as appropriate.
Identify opportunities to improve data collection, and reporting capabilities by providing operational requirements in projects and transformation initiatives.
Good interpersonal / communication skills both written and verbal, with self-awareness of own impact on others and an ability to consider appropriate forums for communications.
Ability to follow Company processes and guidelines and make appropriate decisions.
IT Skills including Microsoft Words; Microsoft Teams; PowerPoint & Excel.
Hands on approach to problem solving, enjoys a challenge.
Proactive and forward thinking takes accountability for workload and delivers to the required standards within agrees timescales.
Experience in interacting with various stakeholders.
Resilient, ability to deal with changing circumstances and challenging situations whilst still achieving objectives.
Team Player and acts as a role model to colleagues, working together, to achieve business and team goals.
Flexibility with a solution-focused, resilient, and positive can-do attitude.
Accountability for own actions and decisions.
Honest, trustworthy and reliable, and able to act with integrity.
Desirable:
Knowledge of Lean methodologies.
Experience of SME support in project and change initiatives.
Operating in a support function.
Takes opportunities to develop, stretch yourself, and be passionate about developing your career at Minster Law.
Personal Development
There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law.
Working Hours
Full time 35 hours per week
Equal Opportunities Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone. We're an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read our commitment to equality and diversity.
Final note
The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.
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