Overview
Lift Technical Support Technician - Stannah Group. Based in Southern England with travel as required. This role focuses on driving improvements in First Time Fix and Repeat Call performance across the national maintenance portfolio.
Note: This position is to cover the south of England; the successful candidate must be willing to travel. Working hours are Monday to Thursday 08:00 - 16:45, Friday 08:00 - 15:45.
Responsibilities
* Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
* Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
* Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
* Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
* Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
* Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service.
Qualifications
* Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
* Experience in the lift/engineering industry with technical analysis and support; experience in delivering technical training programs is beneficial.
* Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
* Professional or technical qualifications required; minimum NVQ Level 3 in Lift Engineering.
* Willingness to travel.
Job Details
* Employment type: Full-time
* Job function: Information Technology
* Industry: Industrial Machinery Manufacturing
Company Information
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Stannah Group is an equal opportunities employer and a Disability Confident Committed Employer. We treat all applicants fairly and with respect. Our employees are the heart of our business and we strive to create an inclusive environment.
Benefits
* Market aligned salary, paid monthly
* Profit Share Bonus Scheme, paid to all employees every quarter
* 25 days holiday, plus bank holidays; holiday scheme to buy extra days
* Pension scheme with matched contribution or salary sacrifice
* SimplyHealth Cash Plan for health costs
* Life Assurance
* Long Service award with holiday benefit
* Company Benefits Discount Rewards Scheme
* Employee Assistance Programme
* Enhanced maternity and paternity provisions
* Company-funded LinkedIn Learning account
* Company car allowance
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
For more information, click apply now or contact us.
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