Temporary Opportunity *Immediate Start* Temp to Perm available
InXpress offer a large range of customised delivery solutions and logistics services to thousands of businesses with a dedicated customer service approach.
We have a fast-paced busy office, as such we are looking for a candidate who is able able to manage and organise their workload, multi task and keep up with the pace.
The candidate
The successful candidate ideally will –
* Possess a passion for providing excellent customer service, have strong communication skills and problem-solving ability.
* Have experience in a telephone-based customer service environment is desirable but not essential.
* They will need to pick up new systems with ease and be computer literate. This is essential.
* Be able to demonstrate an ability to prioritise and be task driven.
* Demonstrate confident communication skills as will be liaising with our suppliers and customers.
The role
* The main responsibility will be to manage our shipping discrepancy report. This task will involve using Googledocs to maintain our semi-automated proactive tracking process.
* The candidate will be shown to use the carriers tracking sites to obtain further information before contacting our customer base to advise the reason behind the delayed shipment.
Responsibilities
* Ensure that any discrepancies are dealt with in a timely fashion
* Booking/quoting shipments
* Liaising with suppliers
* Assisting to maintain the business customer retention levels
* Taking personal responsibility for resolving customer concerns.
* Contributing to a positive team culture.
* Demonstrating flexibility and collaboration towards meeting customer and business needs.
* Maintaining customer records & administrative tasks
* Maintaining the business customer retention levels
Benefits
* Casual dress
* Company events
* Free parking
* On-site parking
Interested in finding out more. Get in touch with us on for more details.
Job Types: Full-time, Permanent, Temporary
Pay: £12.35 per hour
Benefits:
* Casual dress
* Company events
* Free parking
* On-site gym
* On-site parking
Work Location: In person