We are seeking an experienced and qualified Clinical Lead – Paramedic to join our medical assistance company. This role will support the smooth flow of medical cases, ensuring the highest standards of care, risk assessment, and governance, while working closely with coordinators, nurses, and doctors. Reporting to the Clinical Operations Director, you will be a vital part of our operations, offering clinical guidance and support for complex medical cases and repatriation planning.
Responsibilities
* Shape the paramedic function within a dynamic, evolving organisation.
* Opportunity for professional growth and development.
* A supportive work environment with a focus on global health, conflict, and catastrophe response.
* Provide a significant impact on the quality of care for vulnerable individuals and manage complex cases globally.
* Triage & Risk Assessment: Prioritize and assess incoming medical cases via calls, emails, and other communication channels, using clinical judgement and risk assessment tools.
* Clinical Guidance: Provide professional medical advice and support, following paramedic practice protocols and clinical governance guidelines.
* Case Management Support: Collect detailed medical and situational information to assist in case management, ensuring accurate and timely communication between teams and clients.
* Vulnerable Customer Support: Assess complex and vulnerable medical cases, ensuring the appropriate care pathways and internal processes are followed.
* Repatriation Planning: Participate in medical repatriations, including air ambulance and flight coordination, to ensure safe and effective transport of patients.
* Consultancy & Training: Contribute clinical insights for consultancy projects and provide training to non‑clinical coordinators to improve call handling and case assessment.
* Collaboration & Documentation: Work collaboratively with clinical and customer teams, maintaining accurate records of all medical interactions and assessments in line with company policies.
* Learning & Development: Engage in continuous professional development and contribute to the training of others, fostering a strong paramedic pathway within the company.
Qualifications
* Qualified Paramedic (e.g., Diploma of Paramedical Science or equivalent).
* 5 years of experience in pre‑hospital or emergency care settings.
* Valid paramedic registration and certification.
* Strong clinical assessment and triage skills.
* Excellent communication and interpersonal skills.
* Ability to work effectively in fast‑paced environments.
* Critical thinking and problem‑solving abilities.
* Proficiency in medical terminology and clinical documentation.
* Adaptability, teamwork, and a patient‑centred approach.
Desirable
* Experience in medical assistance or emergency call centres.
* Knowledge of international healthcare systems and medical evacuation processes.
* Expertise in risk mitigation and health risk assessment in challenging environments.
* Current studies in Global Health & Conflict or a similar field.
Benefits
Healix safeguards people’s health and wellbeing worldwide. We offer UK employee healthcare benefits and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations—whether that’s a cancer diagnosis, medical assistance far from home, or being caught in conflict or natural disaster. We support them, make sure they get the help they need, and, when necessary, pull them out and bring them home. As part of Healix, you can expect a range of excellent benefits and an environment where people truly care. We invest in career development, continuous training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
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