Overview
Configure, maintain, and troubleshoot network infrastructure and servers to support IT services. This role requires hands-on experience across networking, systems administration, and customer support.
Responsibilities
* Configure, maintain, and troubleshoot network infrastructure (switches, routers, VLANs, etc.).
* Install and manage firewalls, ensuring security best practices are followed.
* Deploy and administer virtual environments using VMware ESXi.
* Build, configure, and support Windows desktop environments.
* Install, configure, and maintain Windows Server systems.
* Diagnose and resolve network, hardware, and operating system issues.
* Monitor system performance and ensure high availability of IT services.
* Provide technical support to customers, both remotely and on-site.
* Communicate effectively with clients to understand and resolve technical issues.
Qualifications
* Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
* Experience with firewall configuration and network security.
* Hands-on experience with VMware ESXi or similar virtualization platforms.
* Solid understanding of Windows OS (desktop and server).
* Excellent troubleshooting and problem-solving skills.
* Ability to manage multiple tasks and work independently.
* Strong customer-facing and communication skills.
Desirable
* Experience with backup solutions and disaster recovery.
* Familiarity with cloud platforms (e.g., Azure, AWS).
* Relevant certifications (e.g., Microsoft, VMware, Cisco).
Personal Attributes
* Proactive and adaptable.
* Customer-focused mindset.
* Strong attention to detail.
* Ability to work under pressure and meet deadlines.
Location
This role will be 2/3 days on site in Farnborough, with the rest from home.
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