Job summary
Anexciting opportunity has arisen in the Ear, Nose and Throat Outpatientdepartment for a Band 2 Clinical Support Worker to join our team. If you have apassion for delivering high quality care to patients we would like to hear fromyou. There will be opportunities to undertake training and education includingcompletion of the Care Certificate.
Thejobholder will be actively involved in providing direct and indirectcompassionate care for patients in support of the multi-disciplinary team andthe flow of patients through the department.
Thejobholder will undertake a range of delegated clinical patient care duties andwill be expected to work under direct or indirect supervision by a registeredpractitioner.
The post will be based at the LGI but there will be arequirement to cover numerous clinic areas within Outpatient CSU. We work over5 days a week (Monday-Friday).
Main duties of the job
Thejobholder will be actively involved in providing direct and indirectcompassionate care for patients in support of and supervised by a registeredpractitioner.
Thejobholder will assist in the overall implementation of care as part of themulti professional team. The jobholder is expected to deliver and maintain highstandards of acute and planned care. The jobholder will be skilled in takingappropriate action(s) to achieve the planned outcome.
Thejobholder will contribute to the maintenance of an environment for effectivecare.
Thejobholder will be expected to practice in accordance with Leeds TeachingHospital NHS Trust (LTHT) policies, guidelines, standards and statutoryrequirements and operate within defined competency boundaries.
The jobholder will work within a ward or clinicaldepartment.
About us
Anexciting opportunity has arisen in the Ear, Nose and Throat Outpatientdepartment for a Band 2 Clinical Support Worker to join our team. If you have apassion for delivering high quality care to patients we would like to hear fromyou. There will be opportunities to undertake training and education includingcompletion of the Care Certificate.
Leeds Teaching Hospitals is committed to our processof redeploying 'at risk' members of our existing workforce to new roles. Assuch, all our job adverts are subject to this policy and we reserve the rightto close, delay or remove adverts while this process is completed. If you doexperience a delay in the shortlisting stage of the recruitment cycle, pleasebear with us while this process is completed, and contact the named contact ifyou have any questions.
Job description
Job responsibilities
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Communication and Working Relationships
Establish and maintain effective communication with patients, families and carers
Develop and maintain appropriate relationships, communication and teamwork with members of the multi-disciplinary team within the ward and or department
Assist in the welcome and reception of patients into the clinical area
Demonstrate a variety of communication skills with patients who may have communication needs and difficulties e.g., confusion, dementia or other linguistic issues
Communicate effectively with all health, social care providers, voluntary sectors and emergency services
Maintain clear, concise and legible documentation adhering to standards in accordance with trust policies and guidance
Ensure compliance with Trust policies and procedures regarding confidentiality of data and data security
Communicate with colleagues and members of the multi-disciplinary team clearly and effectively in written, verbal and electronic format (this may include accessing and updating patient records on central databases or electronic systems).
Occasionally participates in and contribute to local audits (e.g., hand hygiene audit) Matron Sister, Charge Nurse or Team Leader Senior Clinical Support Worker Nursing Associate / Assistant Practitioner Staff Nurse Senior Sister or Charge Nurse Clinical Support Worker (this post)
Escalate concerns with regards to patients physical or psychological needs, or changes in their clinical condition to a registered practitioner within appropriate time frames
Effective use of communication skills when responding to patients, relatives or carers concerns and complaints, contributing to the ward, unit or department team action plan to achieve local resolution.
Ensures, in liaison with registered practitioners that interpreters are utilised as appropriate to support patients understanding and communication needs.
Ability to answer phone, effectively managing the enquiry.
Clinical activities to be undertaken under the direction and supervision of a registered practitioner
Provide and deliver a high standard of compassionate personal care recognising and meeting the specific needs of the patients
Following training and assessment, competently undertake agreed clinical tasks relevant to the post and clinical area
Acknowledge any limitations of competence in accepting care activities outside agreed limitations and inform a registered practitioner
Assist in planning, implementation and evaluation of individual programmes of care for patients
Document interventions performed and care delivered, ensuring that the record is countersigned by a registered practitioner where appropriate.
Assist in the recording of fluid balance, reporting discrepancies to a registered practitioner.
Assist the patient with all aspects of their personal hygiene.
Assist in the safe moving and handling of all patients utilising appropriate equipment.
Assist the patient with their elimination needs; including bowel and urinary catheter care.
Provide care for patients with reduced mobility; to include skin integrity, pressure area care and measurement and application of anti-embolic stockings
Assist in ensuring patients nutritional needs are met.
Carry out clinical observations on patients, recording and reporting abnormalities and changes in patients condition to the registered practitioner
Utilise early warning score indicators (e.g., NEWS) to recognise any patient deterioration and or sudden change in condition, reporting immediately to a registered practitioner.
Collect equipment for clinical procedures as directed by the registered practitioner. Safely dispose of equipment, post procedure, restocking where appropriate
Assist in safe and appropriate use and maintenance of equipment
Assist in the correct handling and dispatch of specimens
Safe disposal of soiled linen and clinical waste from the ward or department
Participate in the process of involving relatives and or carers in the provision of patient care
Contribute to the psychological and spiritual needs of patients using diversionary and comfort measures as appropriate
Acts as a chaperone as per chaperone policy.
Assist in the performing of last offices for deceased patients.
Undertake the escort of patients to other departments and ward as instructed by a registered practitioner
Organise and prioritise time effectively
Undertake duties on different wards, departments or clinical areas as and when required by service demands
Act in such a way that safeguards the health and wellbeing of children & vulnerable adults at all times. Is familiar with and adheres to, the LTHT safeguarding policies.
Other Responsibilities
Participate in the use of the Leeds Improvement Method to improve the quality and safety of the service.
Contribute to the prevention and control of infection in line with Trust guidelines
Assist in maintenance of accurate records and documentation, with regard to legal requirements, confidentiality and management of information.
Ensure that essential information on the patients condition and progress is recorded in accordance with Trust guidelines
patient confidentiality
Promote and value the rights, responsibilities and diversity of people ensuring religious and cultural needs are addressed
Education, Health, Safety and Security
Ensure safe keeping and transportation of patient property and valuables in accordance with Trust policy
Ensure equipment and resources are used appropriately, efficiently and economically
Maintain a safe working environment, reporting incidents, accidents, complaints according to Trust policy.
Participate in in-service training
Complete priority and mandatory training requirements in the required time frames.
Participate in annual performance appraisal
To be alert to issues of risk and concern about care provided raising any concerns observed via the Trusts Whistleblowing Policy and supporting processes.
Job description Job responsibilities
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Communication and Working Relationships
Establish and maintain effective communication with patients, families and carers
Develop and maintain appropriate relationships, communication and teamwork with members of the multi-disciplinary team within the ward and or department
Assist in the welcome and reception of patients into the clinical area
Demonstrate a variety of communication skills with patients who may have communication needs and difficulties e.g., confusion, dementia or other linguistic issues
Communicate effectively with all health, social care providers, voluntary sectors and emergency services
Maintain clear, concise and legible documentation adhering to standards in accordance with trust policies and guidance
Ensure compliance with Trust policies and procedures regarding confidentiality of data and data security
Communicate with colleagues and members of the multi-disciplinary team clearly and effectively in written, verbal and electronic format (this may include accessing and updating patient records on central databases or electronic systems).
Occasionally participates in and contribute to local audits (e.g., hand hygiene audit) Matron Sister, Charge Nurse or Team Leader Senior Clinical Support Worker Nursing Associate / Assistant Practitioner Staff Nurse Senior Sister or Charge Nurse Clinical Support Worker (this post)
Escalate concerns with regards to patients physical or psychological needs, or changes in their clinical condition to a registered practitioner within appropriate time frames
Effective use of communication skills when responding to patients, relatives or carers concerns and complaints, contributing to the ward, unit or department team action plan to achieve local resolution.
Ensures, in liaison with registered practitioners that interpreters are utilised as appropriate to support patients understanding and communication needs.
Ability to answer phone, effectively managing the enquiry.
Clinical activities to be undertaken under the direction and supervision of a registered practitioner
Provide and deliver a high standard of compassionate personal care recognising and meeting the specific needs of the patients
Following training and assessment, competently undertake agreed clinical tasks relevant to the post and clinical area
Acknowledge any limitations of competence in accepting care activities outside agreed limitations and inform a registered practitioner
Assist in planning, implementation and evaluation of individual programmes of care for patients
Document interventions performed and care delivered, ensuring that the record is countersigned by a registered practitioner where appropriate.
Assist in the recording of fluid balance, reporting discrepancies to a registered practitioner.
Assist the patient with all aspects of their personal hygiene.
Assist in the safe moving and handling of all patients utilising appropriate equipment.
Assist the patient with their elimination needs; including bowel and urinary catheter care.
Provide care for patients with reduced mobility; to include skin integrity, pressure area care and measurement and application of anti-embolic stockings
Assist in ensuring patients nutritional needs are met.
Carry out clinical observations on patients, recording and reporting abnormalities and changes in patients condition to the registered practitioner
Utilise early warning score indicators (e.g., NEWS) to recognise any patient deterioration and or sudden change in condition, reporting immediately to a registered practitioner.
Collect equipment for clinical procedures as directed by the registered practitioner. Safely dispose of equipment, post procedure, restocking where appropriate
Assist in safe and appropriate use and maintenance of equipment
Assist in the correct handling and dispatch of specimens
Safe disposal of soiled linen and clinical waste from the ward or department
Participate in the process of involving relatives and or carers in the provision of patient care
Contribute to the psychological and spiritual needs of patients using diversionary and comfort measures as appropriate
Acts as a chaperone as per chaperone policy.
Assist in the performing of last offices for deceased patients.
Undertake the escort of patients to other departments and ward as instructed by a registered practitioner
Organise and prioritise time effectively
Undertake duties on different wards, departments or clinical areas as and when required by service demands
Act in such a way that safeguards the health and wellbeing of children & vulnerable adults at all times. Is familiar with and adheres to, the LTHT safeguarding policies.
Other Responsibilities
Participate in the use of the Leeds Improvement Method to improve the quality and safety of the service.
Contribute to the prevention and control of infection in line with Trust guidelines
Assist in maintenance of accurate records and documentation, with regard to legal requirements, confidentiality and management of information.
Ensure that essential information on the patients condition and progress is recorded in accordance with Trust guidelines
patient confidentiality
Promote and value the rights, responsibilities and diversity of people ensuring religious and cultural needs are addressed
Education, Health, Safety and Security
Ensure safe keeping and transportation of patient property and valuables in accordance with Trust policy
Ensure equipment and resources are used appropriately, efficiently and economically
Maintain a safe working environment, reporting incidents, accidents, complaints according to Trust policy.
Participate in in-service training
Complete priority and mandatory training requirements in the required time frames.
Participate in annual performance appraisal
To be alert to issues of risk and concern about care provided raising any concerns observed via the Trusts Whistleblowing Policy and supporting processes.
Person Specification
Qualifications
Essential
NVQ 2 in Health and Social Care, Level 2 Diploma in Healthcare Support or equivalent health care related qualification The Care Certificate or in the absence of this the applicant must successfully attain the Care Certificate within the first 3 months of employment. Commitment to undergo training and education as required Desirable
Basic skills Maths and English Level 1 (equivalent of GCSE 1-9 (A*-G) Skills & behaviours
Essential
Caring, motivated and Compassionate Reliable and trustworthy Interpersonal skills, confident and enthusiastic Willingness to learn and develop their role Additional Requirements
Essential
Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy Ability to travel in between Trust premises and patient homes for posts that involve community visits Experience
Essential
Significant experience of working within a healthcare setting delivering clinical and or personal care Insight into roles responsibilities of post Basic IT skills
Person Specification Qualifications
Essential
NVQ 2 in Health and Social Care, Level 2 Diploma in Healthcare Support or equivalent health care related qualification The Care Certificate or in the absence of this the applicant must successfully attain the Care Certificate within the first 3 months of employment. Commitment to undergo training and education as required Desirable
Basic skills Maths and English Level 1 (equivalent of GCSE 1-9 (A*-G) Skills & behaviours
Essential
Caring, motivated and Compassionate Reliable and trustworthy Interpersonal skills, confident and enthusiastic Willingness to learn and develop their role Additional Requirements
Essential
Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy Ability to travel in between Trust premises and patient homes for posts that involve community visits Experience
Essential
Significant experience of working within a healthcare setting delivering clinical and or personal care Insight into roles responsibilities of post Basic IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals Address
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Employer's website