Have you got an eye for detail? Would you like to workfor the NHS and carry out an administrative role that can really make adifference and improve patient care? If so then this may be the role for you
The Medical Secretary holds a pivotal role in anypractice and ours is no exception. This role forms the central point of ourpatient referrals and medical reports working closely with GPs, our PracticeManager and our patients to ensure timely and accurate letters and information
We are looking for someone who is hard working, enjoysreading and attention to detail, having their own workload, is interested inhealthcare and records management and regular communication with our patients tojoin us in our two GP surgeries
Candidates must be proactive and reactive to daily tasks.They must be aware of time sensitive requirements throughout the day and beable to prioritise effectively
This position is essential in providing excellent supportto our healthcare professionals and delivering a positive experience for ourpatients
We can offer between 28 to 37 hours per week for theright candidate
Main duties of the job
Previous experience in General Practice would beadvantageous
Duties will include, but not limited to: communicatingwith clinicians and patients, typing of referrals, and booking hospitalappointments via standard letter format and also specific choose and booksoftware
The post holder is responsible for all GP medicalsecretarial support using various systems and email for patient letters, correspondence,referrals and other means of secretarial paperwork
Responsible for managing busy email inbox
To accurately type referrals, letters and reports asinstructed
To make various NHS, private and Choose and Bookappointment referrals as requested
Managing outstanding task requests regardingpatients/referral request/general GP requests in a timely manner
Communicating with patients regularly, both via telephoneand electronically
The secretarial team also deals with all correspondencethat passes through the surgery daily and actioning of all electronic and paperpost
About us
We are a two site GP surgery looking after 18,300patients and work out of two purpose built modern Medical Centres in Leeds 9Osmondthorpe and Leeds 15 Crossgates
Our opening hours are Monday to Friday 08.00-18.00
We have a team of 40 including doctors, nurses,receptionists and admin staff working out of the two medical centres so youwill be joining a well established and experienced team
There is on site free parking at both sites and there arestaff rest areas for lunch and breaks
We also provide a staff uniform and offer free tea,coffee, chilled water to all members of staff
Job responsibilities
Type up letters and referrals from Clinicians usingrelevant referral templates
Use the e-referral system to select the appropriatespecialty and clinic, providing patients with a shortlist of available servicesto enable appointment booking
Send e-referral paperwork to patients
Type and copy medical reports, raise invoices, andmaintain invoice spreadsheets where applicable
Handle requests for copies of medical records, including:
Printing electronic records
Photocopying paper records
Sending records via IGPR software and entering details ona spreadsheet
Take surgery post to the post box as required
Check and action NHS mail (both personal and practiceaccounts)
Check and action internal emails
Check tasks on SystmOne, taking necessary action bycontacting patients or hospitals
Check and action e-referral worklists
Check and action GP Link (Digital system linked to PCSEused to manage Patient registrations and other Patient data)
Create and edit referral and other letter templates inSystmOne Documents
Answer telephone enquiries relating to referrals,reports, letters, etc.
Full training will be provided for the secretarial role.However, a strong command of English language and Reading ability and Medicalterminology is required to be able to thrive in the role
Person Specification
Experience
* 2)Excellent communication skills (oral over the phone and written)
* 3)Multi-tasking and able to work under pressure
* 4)Good knowledge of medical terminology
* 5)Willingness to learn a new IT computer system
* 6)Able to work on your own and manage own workload
* 7)Meticulous and well organised
* 1)Medical secretary experience NHS preferable
* 2)Previous experience of working in a GP Surgery is desirable
* 3)Knowledge of medical databases SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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