Join to apply for the Head of eCommerce role at Pacific Coast Marine Windshields
At Joseph Joseph, we are driven by a simple yet powerful belief - that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e‑commerce business.
Responsibilities
* Develop and implement the overall e‑commerce trading strategy to achieve sales, profit and growth targets.
* Manage online pricing strategies, product launches, promotional campaigns and seasonal offers to drive performance.
* Provide regular reporting and insight to senior management on trading & KPIs performance, highlighting opportunities & risks.
* Working with the eCommerce director, set weekly & monthly revenue targets aligned with annual net revenue targets.
* Create & own the trading calendar, ensuring promotional and trading plan is sufficient to meet revenue targets.
* Optimise the online customer experience working with the design and development teams to enhance navigation, search and the checkout experience.
* Develop a comprehensive experimentation & personalisation programme to improve conversion rate.
* Drive AOV.
* Work with demand planning to develop an effective inventory forecast and with logistics to ensure timely customer delivery.
* Lead a team of 2, develop the e‑commerce team, fostering a high‑performance culture.
Qualifications
* Proven experience in a senior e‑commerce trading role, preferably in a fast‑paced retail organisation.
* Strong commercial acumen with a deep understanding of online sales strategies, merchandising, and promotional mechanics.
* Proficient in e‑commerce platforms (Shopify essential), web analytics tools (e.g., Google Analytics), and reporting tools.
* Strong analytical and problem‑solving skills with the ability to interpret data and make informed decisions.
* Strong knowledge of UX/UI principles and A/B testing methodologies.
* Excellent leadership, communication, and stakeholder management skills.
* Ability to work collaboratively across departments and influence cross‑functional teams.
Benefits
* Competitive salary and holiday allowance.
* Company performance related bonus.
* A pension contribution.
* An exclusive staff discount.
* 24/7 healthcare appointment support.
* Hybrid working – 3 days in office & 2 days from home and flex start/finish times.
* External private employee wellbeing support.
* Access to Perkbox.
* Volunteer days.
* Team Recognition scheme.
* Training and Development.
* Holiday carry‑over scheme.
* Season‑ticket travel loan.
* Cycle to work scheme.
* Parental Leave support.
* Holiday trading (buy/sell) and extra holiday days for long service.
Seniority Level
Director
Employment Type
Temporary
Job Function
Management and Manufacturing
Industries
Retail
Location
London, England, United Kingdom (Hybrid)
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