Join Our Team as a Customer Service Administrator! We are seeking a cheerful and dedicated Customer Service Administrator to join our dynamic team on a temporary basis, with the potential for extension. If you thrive in a fast-paced environment and have a passion for exceptional customer service, we want to hear from you! Contract Type: Temporary until December with the potential to be extended Salary: £23,000pa - £25,000pa dependant on experience Monday to Friday 9am - 5pm (1 hour lunch) (2 days working from home when fully trained) What You'll Do: As our Customer Service Administrator, you will be the first point of contact for our valued customers, ensuring their queries are handled with care and efficiency. Your responsibilities will include: Responding promptly to consumer queries. Managing customer credits with accuracy. Obtaining Proof of Delivery (POD) documents. prioritising and addressing customer complaints with professionalism. Escalating issues internally when necessary. Overseeing switchboard operations. Handling sample requests for various teams. Assisting in the production of weekly and monthly reports. Performing franking machine duties. Supporting other departments with general administration tasks.What We're Looking For: To be successful in this role, you should possess the following knowledge and characteristics: At least 3 years of experience in an Administration role. ...