Overview
We are excited to announce a vacancy for a Junior IT Support Analyst at our Glasgow office. This is an excellent opportunity for someone with around 2 years of experience in IT support who is looking to take the next step in their career and develop their skills in a dynamic and supportive environment.
As a valued member of our growing IT team, you will provide both operational and technical support to approximately 500 users across all our office locations. Your responsibilities will include managing service requests, investigating and resolving incidents, and escalating issues when appropriate. Acting as the primary point of contact, you will play a key role in keeping colleagues informed about the progress of their issues by working closely with third-party suppliers and other members of the IT team. This role offers a fantastic opportunity to operate at the highest appropriate level and gain exposure to a broad range of IT infrastructure and services.
Hours
This position is fully office based, with future opportunities to work from home.
* 8am – 4pm
* 9am – 5pm
* 10am – 6pm
Occasional out-of-hours and weekend work may also be required.
Responsibilities
* Manage service requests, investigate and resolve incidents, and escalate issues when appropriate.
* Act as the primary point of contact and keep colleagues informed about progress.
* Work closely with third-party suppliers and other IT team members.
* Provide operational and technical support to approximately 500 users across all office locations.
Qualifications
* Technical: 1–2 years in IT support, strong Microsoft environment skills, familiarity with incident recording and diagnostics
* Soft Skills: Excellent communication, problem-solving, and organizational abilities; professional and approachable demeanor
* Work Ethic: Proactive, eager to learn, team-oriented, and able to work independently
* Experience in the legal sector
* Familiarity with: Microsoft 365, Azure, Intune, Elite 3e, Worksite
About Harper Macleod
Harper Macleod is committed to promoting equal opportunities and developing a diverse workforce. At Harper Macleod you’ll be part of a collective effort that is never satisfied: celebrating successes and inspiring one another to always improve.
You will be part of a culture built around taking calculated risks and pushing for innovative solutions, with a focus on doing things the right way for clients, colleagues, and our communities. We will never compromise on this.
Benefits & Culture
We offer a competitive salary and benefits package, active colleague engagement, wellbeing, sustainability & CSR programs, and the opportunity to develop your career.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Law Practice
Equal Opportunity
Harper Macleod LLP is committed to promoting equal opportunities and developing a diverse workforce.
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