EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
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Job overview
Are you highly competent with admin, organised and have administrative experience?
We are looking for an administrator to join our Emergency Operations Centre (EOC) to support the regional CAS team. This position will have various portfolios initially supporting our SPOC and CAS Assistant Teams.
The role will involve working closely with another member of the administration team and the management team to support the department.
Microsoft Office skills are essential, as is the ability to maintain confidentiality.
Main duties of the job
1. Provide administrative support using Microsoft Office packages including Word and Excel. This includes establishing and maintaining office systems both paper and electronic to a high standard.
2. Undertake secretarial and administrative duties, preparing documents with a high degree of accuracy as required by the Emergency Operational Management Team including confidential letters and reports.
3. Draft routine and standard correspondence on behalf of the Emergency Operational Management Team.
4. Prioritise own workload to ensure that work is completed within agreed timescales.
5. Populate and maintain locally the Global Rostering System.
6. In liaison with Emergency Operational Management Teams/Line Manager, maintain resources/rosters ensuring optimum staff unit hours and vehicles against the demand analysis for each day of the week, in line with Trust Policies, Procedures and any other relevant guidance.
7. Communicate effectively with Senior Managers, Managers, staff and colleagues both internal and external. Communicate in a confidential manner when appropriate.
Working for our organisation
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values
1. Care - We value warmth, empathy and compassion in all our relationships
2. Teamwork - Together as one, we work with pride and commitment to achieve our vision
3. Quality - We strive to consistently achieve high standards through continuous improvement
4. Respect - We value individuals, including our patients, our staff and our partners in every interaction
5. Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.
Our 4 goals are:
6. Be an exceptional place to work, volunteer and learn
7. Provide outstanding quality of care and performance
8. Be excellent collaborators and innovators as system partners
9. Be an environmentally and financially sustainable organisation
Detailed job description and main responsibilities
Please see a full list of Main responsibilities/Job Description & the Person Specification for review for application within the attached documents on this vacancy.
Person specification
Qualifications
Essential criteria
10. Requirement for NVQ Level 3 or equivalent education level.
Experience
Essential criteria
11. Previous experience within an administrative role.
Skills and Knowledge
Essential criteria
12. Accurate keyboard skills and the ability to create effective documents.
13. Competent user of Microsoft packages.
14. Able to liaise effectively with staff and managers at all levels in the Organisation and with managers from the wider NHS and external organisations.
15. Strong verbal and written communication skills.
16. Able to deal with a high volume of work whilst maintaining standards and meeting deadlines.
17. Ability to work autonomously using discretion and initiative when appropriate.
18. Accurate keyboard skills.
19. Attention to detail and accuracy.
20. Ability to learn new systems and procedures quickly and effectively.
21. IT literate with good telephony skills.
Personal Qualities, Abilities and Attributes
Essential criteria
22. Excellent interpersonal skills, with the ability to get things done in cooperation with others and as part of a support team.
23. Well organised and efficient in an office setting.
24. Can work under pressure at times and effective at working to deadlines.
25. Ability to use discretion.
26. Comfortable working with competing demands.
27. Flexible and adaptable work approach.
28. Proactive, enthusiastic and well-motivated.
29. Able to travel as required, dependent on location of role.
EEAST Values and Behaviours
Essential criteria
30. Evidence that personal behaviour reflects Trust Values.
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.