Liberis are on a mission to unleash the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners. At its core, Liberis is a technology-driven company, bridging the gap between finance and small businesses. Some key info for you: We were founded in the UK in 2007 We are a diverse team made up of over 260 talented people, from more than 27 nationalities! We have 6 offices spread across the globe: London, Nottingham, Mumbai, Atlanta, Munich & Stockholm We have just been named as one of FinTech’s Finest 50 – by Welcome to the Jungle We have provided over $3bn of funding to small businesses so far! The Team We’re the Collections team - a dedicated, compassionate group focused on supporting customers through moments of financial difficulty and helping them get back on track. Based across the UK, Sweden, Germany, and the US, we work together to deliver thoughtful, solutions-focused service. As we grow, we’re looking for a Collections Agent to join our global team and support customers in the UK market. If you’re someone who thrives on helping others, solving problems, and driving positive outcomes - this is the role for you. The Role As a Collections Agent, you'll play a key role in proactively engaging with customers, understanding their situations, and working with them to find solutions that support repayment while maintaining a strong, respectful relationship. You’ll be the voice of Liberis for customers who are struggling - providing reassurance, clarity, and support, all while managing risk and ensuring a healthy receivables book. What You’ll Do Proactively monitor customer accounts to spot missed payments or inactivity, identifying opportunities to re-engage early. Reach out directly to customers via phone and email to understand their circumstances and offer tailored solutions that support repayment and financial recovery. Investigate and problem-solve why accounts have fallen behind, using tools and data to identify trends and opportunities for action. Maintain a positive and professional tone in every interaction — even when conversations are tough — to build trust and show customers we’re here to help. Send legal letters where appropriate to customers we haven’t been able to contact, ensuring communication remains clear and consistent. Support wider goals by helping manage default volumes and minimising the number of cases that need to be escalated to external debt collection. Champion fair treatment of customers, reflecting Liberis’ values in every decision you make. Take ownership of your daily workload with autonomy, but also enjoy the support of a collaborative, high-energy team. What You’ll Bring We’re looking for someone with both empathy and efficiency - a great communicator who’s driven by doing the right thing for customers and the business. Fluent in the English language. Experience in a collections or customer service role, ideally in SME or financial services. A calm, confident phone manner - with the ability to build rapport quickly and manage sensitive conversations. Strong organisational skills and the ability to prioritise independently. Proficiency in Excel and comfort working with data to guide your actions. Integrity, resilience, and a proactive approach to problem-solving. A keen eye for detail and the confidence to suggest improvements to our processes. What happens next? Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis! Our hybrid approach Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.