Overview
As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments.
Responsibilities
* Deliver clean, ready-to-use products to customer sites
* Collect products after use and return to the service centre location
* Disinfect, function check, repair and electrical safety test products — full training will be given
* Complete records of testing, delivery and collection within our computerised system
* Maintain available product stock and spare parts inventory
* Complete product modifications when required
* Provide product demonstrations and basic training to staff
* Maintain a clean and tidy work environment
* Hours of work: 37.5 hours per week, working either Sunday to Thursday 1.30pm - 10pm or Tuesday to Saturday 1:30pm - 10pm
* You will also participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked
Requirements / Qualifications
* Motivated, customer-focused individual with a clean driving licence and a can-do attitude
* Mechanical or electrical interest/experience desirable, but not essential as full training will be provided
* Full, valid UK driving licence required (long wheelbase vans; training and support to build confidence in manoeuvring these vehicles provided)
* Experience of working within a healthcare setting is desirable
* Personal Requirements: proactive, enthusiastic; excellent customer service skills; effective communication; ability to work on your own initiative and follow procedures to meet deadlines; basic knowledge of hygiene and safety rules is desirable; basic PC skills (email and MS Office); willing to have a DBS completed
* Role involves manual handling — lifting, carrying and loading Medstrom products into the van
Company and culture
Medstrom, established in 2010, has grown substantially and became an Employee Ownership Trust (EOT) in 2022, giving employees a vested interest in the company. The organisation emphasises patient-focused care and an open culture, with opportunities for progression.
Webrecruit and Medstrom are equal opportunities employers and are committed to providing equal employment opportunities for all. Medstrom operates a zero-tolerance policy to harassment. The services advertised are those of an Employment Agency.
Benefits
* Basic starting salary of up to £25,000 with estimated potential earnings of £27,000+ with on-call payments
* On-call rotation with additional payments
* Contributory pension scheme
* 33 days annual leave allowance
* Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme along with other wellbeing benefits
* Salary sacrifice schemes including Cycle to Work
* Full induction with excellent training and support from dedicated team members
* Birthday treat
* Death in Service benefit
* Be part of an Employee Ownership Trust (EOT) and enjoy the associated benefits of having a stake in the company
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