Summary We are looking for a business admin apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role. Wage £15,704 to £25,396.80, depending on your age National Minimum Wage Check minimum wage rates (opens in new tab) National Minimum wage for your age Training course Business administrator (level 3) Hours Monday to Friday, 9.00am - 5.00pm. 40 hours a week Start date Monday 4 August 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Answer phone calls, emails, and other communications promptly and professionally. Maintain and update electronic and paper-based records, including client files, staff records, and logs. Assist in the preparation and distribution of reports, correspondence, and meeting minutes. Manage incoming and outgoing mail and deliveries. Support the scheduling of care worker rotas and appointments, ensuring efficient coverage. Assist in maintaining accurate records of service users' care plans and reviews. Liaise with service users, families, healthcare professionals, and external agencies as needed. Assist with recruitment administration, including posting job ads, arranging interviews, and processing references and DBS checks. Maintain staff training, supervision, and appraisal records. Support the onboarding and induction process for new staff. Ensure all documentation complies with CQC standards and internal policies. Assist in audits, inspections, and regulatory reporting. Maintain records related to health & safety, data protection, and safeguarding. Process invoices, receipts, petty cash, and expense claims. Assist with payroll data collection, timesheets, and mileage logs. Order and manage office and care supplies stock. Where you'll work 19 Waldegrave Norwich NR5 9AW Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation WOODSPEEN TRAINING LIMITED Your training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Your training plan This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship. Requirements Essential qualifications GCSE in: English and Maths (grade C/4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Logical Team working Initiative Non judgemental Patience Other requirements Please consider travel times when applying. About this company A local Care services company that offer the following services to the community -Homecare -Supported living services -Care services for people with dementia -Care services for people with learning disabilities -Caring for adults over 65 -Caring for adults under 65 -Caring for children (0 - 18) -Mental health conditions -Physical disabilities -Sensory impairments Company benefits Annual leave Competitive salaries Bank holiday off After this apprenticeship Permanant position within the company Further Training opportunies Ask a question The contact for this apprenticeship is: WOODSPEEN TRAINING LIMITED lucy.booth@woodspeentraining.co.uk The reference code for this apprenticeship is VAC1000329532.